# Channel guides

> One guide per channel — what to switch on in its extranet, what to enter in Santara AI, and how its rooms and rates map.

Source: https://docs.santara.ai/channel-guides/

Every channel connects through the same setup in Santara AI — choose property, connect and map,
import ([Connect another channel](/channels/other-channels/)). What differs is the work **on the
channel's side** first, the **ID or login** it gives you, and how its **rooms and rates map**. Each
guide below covers one channel.


## Where you connect a channel

Open **Settings → Channels → Add a channel** and press **Connect** on the channel.

![Settings → Channels → Add a channel: every channel you can connect.](/screens/channel-guides/catalogue.en.png)

Then pick the property the channel is for. Step 2 shows that channel's own setup fields — each guide has a screenshot of them.

![Step 1: choose the property. A channel connects to one property at a time, with its rooms.](/screens/channel-guides/property.en.png)

## Before any channel

- **You need your own contract with the channel**, with the property's details and photos already in
  its extranet. Santara AI cannot create a listing on a channel for you.
- **The channel has to allow the connection first.** In its extranet, or by asking its support,
  choose **Channex** as your channel manager or connectivity provider. Channex is Santara AI's
  connectivity partner — it is the name the channels know us by.
- **Remove any old channel manager or iCal link** for that property on the channel. Two systems
  updating the same calendar overwrite each other.

## Two mapping styles

- **Multi-occupancy** — one price per guest count (1 guest, 2 guests, …). If you only have one
  price for the room, map that same rate to every guest count.
- **Per room** — one price for the room, whoever stays. Map your full-occupancy rate.

## All channel guides

| Channel | What you enter in Santara AI | Mapping |
| --- | --- | --- |
| [Airbnb](/channels/airbnb/) | Sign in to Airbnb (pop-up) | Listing by listing |
| [Booking.com](/channels/booking-com/) | Hotel ID | Room and rate |
| [Agoda](/channel-guides/agoda/) | Hotel ID | Multi-occupancy |
| [Expedia](/channel-guides/expedia/) | Hotel ID | Room and rate |
| [Trip.com (Ctrip)](/channel-guides/trip-com/) | Hotel Code | Usually multi-occupancy |
| [Traveloka](/channel-guides/traveloka/) | Property ID (letters) | Multi-occupancy, RETAIL rate |
| [Tiket.com](/channel-guides/tiket-com/) | Hotel ID | Room and rate |
| [Klook](/channel-guides/klook/) | Hotel ID | Room and rate |
| [MakeMyTrip and Goibibo](/channel-guides/makemytrip/) | Hotel ID + access token | Usually multi-occupancy |
| [Vrbo](/channel-guides/vrbo/) | Vrbo username + password | Listing by listing |
| [Hostelworld](/channel-guides/hostelworld/) | Hotel ID | Maximum occupancy |
| [Hotelbeds](/channel-guides/hotelbeds/) | Username + password, then a contract | Room and rate |
| [Despegar](/channel-guides/despegar/) | Hotel ID + username + API password | Room and rate |
| [HRS](/channel-guides/hrs/) | Hotel ID | One rate per room |
| [Check24](/channel-guides/check24/) | Hotel ID | Multi-occupancy |
| [Crewdogs](/channel-guides/crewdogs/) | Hotel Code | Room and rate |
| [Dida Travel](/channel-guides/dida-travel/) | Hotel ID | Room and rate |
| [Emerging Travel Group](/channel-guides/emerging-travel/) | Hotel ID | Usually multi-occupancy |
| [Feratel](/channel-guides/feratel/) | Hotel ID | Multi-occupancy or per room |
| [Glamping Hub](/channel-guides/glamping-hub/) | Hotel Code | Per room |
| [Hipcamp](/channel-guides/hipcamp/) | Hotel Code | Room and rate |
| [Hotel Trader](/channel-guides/hotel-trader/) | Hotel Code | Room and rate |
| [HotelTonight](/channel-guides/hoteltonight/) | Hotel ID | Room and rate |
| [HyperGuest](/channel-guides/hyperguest/) | Property ID | Multi-occupancy |
| [Inntopia](/channel-guides/inntopia/) | Hotel ID | Per room, RACK rate |
| [Kliknbook](/channel-guides/kliknbook/) | Hotel Code | Multi-occupancy |
| [MG Bedbank](/channel-guides/mg-bedbank/) | Hotel ID | Usually multi-occupancy |
| [Mr & Mrs Smith](/channel-guides/mr-and-mrs-smith/) | Hotel ID | Per room |
| [OpenGDS](/channel-guides/opengds/) | Hotel ID | Per room |
| [PriceTravel](/channel-guides/pricetravel/) | Hotel ID | Multi-occupancy |
| [Roibos](/channel-guides/roibos/) | Username + password, then a contract | Room and rate |
| [WebBeds](/channel-guides/webbeds/) | Hotel Code | Room and rate |
| [Yatra](/channel-guides/yatra/) | Hotel ID | Per room |
| [Getaroom](/channel-guides/getaroom/) | Hotel ID | Room and rate |
| [Hopper](/channel-guides/hopper/) (hotels only) | — | Best available rate |
| [Nuitee](/channel-guides/nuitee/) (hotels only) | — | Best available rate |
| [Google Hotels and Vacation Rentals](/channel-guides/google/) | Booking link or built-in booking page | Rate plans to show |
| [Hopper Homes](/channel-guides/hopper-homes/) | Partner sign-up + host email | Listing by listing |
| [More channels](/channel-guides/more-channels/) — 35 more catalogue channels | Hotel Code (mostly) | — |

## Guest messages

Replying to guests from Santara AI works on **Airbnb**, **Booking.com** and **Expedia**. On every
other channel, answer guests in the channel's own inbox.

## Still stuck?

- **Test connection fails** — check the ID, then ask the channel's support to confirm the property
  is connected to Channex and that no other channel manager is.
- **Rooms or rates missing on the mapping screen** — they are not set up in the channel's extranet
  yet, or the channel has not finished its side. Add them there and reopen the setup.
- More fixes: [Channel troubleshooting](/channels/troubleshooting/).