# Connect Hipcamp

> Email Hipcamp to connect Channex, enter your Hipcamp property ID, and map every room and rate.

Source: https://docs.santara.ai/channel-guides/hipcamp/

How to connect Hipcamp to Santara AI. The setup inside Santara AI is the same for every channel ([Connect another channel](/channels/other-channels/)); this page covers what is specific to Hipcamp.

## Before you start

- You need a **Hipcamp account** with your property already on it.
- A **property with at least one room** in Santara AI.
- **No other channel manager or iCal link** on the property in Hipcamp — two systems updating one calendar overwrite each other.

## 1. Switch the connection on in Hipcamp

Hipcamp has to allow the connection first. Channex is Santara AI's connectivity partner — it is the name Hipcamp knows us by.

1. Email campgrounds@hipcamp.com to request a connection with **Channex**.
2. Find your **property ID** in Hipcamp's property editor. A Hipcamp rep can help if you cannot find it.

## 2. Connect in Santara AI

1. Open **Settings → Channels → Add a channel**, find **Hipcamp**, and press **Connect**.
2. Pick the property it is for.
3. Fill in the fields below, then press **Test connection**.
4. When the test passes, press **Connect and continue**.

![Step 2 in Santara AI: the Hipcamp setup fields, then Test connection.](/screens/channel-guides/hipcamp.en.png)

| Field | What to enter |
| --- | --- |
| Hotel Code | Your Hipcamp property ID. |
| Send Property Notification | Optional. Tick it and a **Property Email** field appears — that address gets an email for every new booking. |

If **Test connection** fails, check the ID, then ask Hipcamp support to confirm the property is connected to Channex.

## 3. Map rooms and rates

- Map each of the channel's rooms to your room, and each of its rates to one of your rate plans.

Map **every** room and rate Hipcamp shows. One left unmapped gets no updates, and Hipcamp keeps selling it on its old availability.

## 4. Import and go live

Santara AI checks what is mapped, turns the channel on and brings across the stays Hipcamp already has. From then on, rates, availability and restrictions sync from Santara AI — see [Going live](/channels/going-live/).

## Good to know

- Answer Hipcamp guests in Hipcamp's own inbox — guest messages from Hipcamp do not come into Santara AI.

More fixes: [Channel troubleshooting](/channels/troubleshooting/).