# Connect Booking.com

> Add the connectivity provider in your extranet, enter your Hotel ID, map your rooms, and Santara activates the channel for you.

Source: https://docs.santara.ai/channels/booking-com/

Booking.com works differently from Airbnb: there is no login popup. You give Booking.com
permission in your own extranet, then tell Santara which property to attach to.

## 1. Enable the connection in your extranet

In the **Booking.com extranet**:

1. Open **Account → Connectivity provider**.
2. Search for **Channex** — our connectivity partner.
3. Select it and **accept the connection agreement**.

Nothing happens in Santara until this is done. The connect dialog has a checkbox confirming you
have done it, and it is there because skipping this step is the single most common reason a
Booking.com connection fails.

## 2. Enter your Hotel ID

**Settings → Channels → Connect Booking.com**.

Your **Hotel ID** is the number shown at the top of the extranet, beside the property name — for
example `1234567`. Optionally give the connection a display name.

## 3. Link it to a property

Choose the Santara property this hotel belongs to. The hotel connects **directly to that
property** — no new one is created — and any other rooms found in your extranet are added to it as
they are discovered.

No properties yet? Choose **New property — created from this hotel**, and it is created for you.
If the property is already on Airbnb, it is marked *already on Airbnb* — that is fine and expected;
one property sells on both.

Press **Connect property**. Unlike Airbnb, this happens immediately — there is no window to wait on.

## 4. Map your rooms

Santara asks Booking.com for the rooms on that hotel and shows them under **Your rooms**. For each
one, pick the Santara room it is.

If nothing appears, press **Find my rooms** again, or use **Connect a room to a property yourself**
and enter them by hand from the extranet's **Property → Rooms & rates** page:

- **Room name** — for example *Standard Double Room*
- **Room ID** — for example `437213702`
- **Rate ID(s)** — for example `25014098, 25014104`
- **Guests** — how many the room sleeps

Then press **Map, activate & sync**. Santara maps the rooms, activates the channel, and syncs
bookings, reviews and messages, showing each stage as it goes.

## What can hold a room back

| On screen | Meaning |
| --- | --- |
| *Linked — not mapped yet* | Booking.com knows the room; it points at no Santara room |
| *Mapped — awaiting activation* | Mapped, but the channel has not activated. Bookings sync after activation succeeds |
| *stayed linked but not mapped — its rate plan doesn't price a guest count Booking.com accepts* | The room's rate plan has no price for an occupancy Booking.com requires. Open the room's rate plan, price the occupancy, and map it again |
| *No rooms found yet* | Check the Hotel ID and that the connectivity provider was accepted, then refresh |

Santara will not guess an occupancy price on a live listing. That refusal is deliberate: a guessed
price on Booking.com sells real nights at the wrong rate.

## Rates on Booking.com

Booking.com does not expose your rates to a connectivity provider in a way that can be read back.
Prices you set in Santara are pushed **out** to Booking.com; nothing is imported **in**. Set your
prices here (or with [pricing rules](/money/pricing/)) and treat Santara as the source of truth.

## Changing or removing

- **Change property** — future reservations and messages land on the property you pick. Everything
  already imported stays where it is and your room mappings are kept.
- **Remove from Santara** on one room — removes its imported data here only.
- **Disconnect** — stops syncing and removes this property's imported Booking.com data. Your
  extranet is untouched. You can reconnect the same Hotel ID later.

:::caution[If the channel disappears]
*"This channel was removed on the channel manager side"* means the connection was cancelled
upstream — usually because the connectivity provider was removed in the extranet. Syncing has
stopped. Re-accept the provider in Booking.com, then disconnect and reconnect here.
:::