# Connect another channel

> Agoda, Expedia, Trip.com, Vrbo and every other channel — pick a property, connect the channel, map its rooms, and watch the bookings come across.

Source: https://docs.santara.ai/channels/other-channels/

Airbnb and Booking.com have their own flows ([Airbnb](/channels/airbnb/),
[Booking.com](/channels/booking-com/)). Every other channel connects the same way,
in a three-step setup inside Santara AI.

## What you need

- A **property with at least one room** in Santara AI. A property with no rooms has nothing to map
  and cannot be picked.
- Your **login or connection details for the channel**, exactly as they appear in that channel's
  extranet. Some channels also ask you to approve the connection on their side first.
- About **15 minutes**. The setup session times out after that; **Reopen** carries on where you
  left off, and nothing you already saved is lost.

## 1. Choose property

Open **Settings → Channels → Add a channel**, search the catalogue, and press **Connect** on the
channel. Then pick the property it is for.

A channel connects to **one property at a time**, with its rooms. To sell another property on the
same channel, connect it again and pick that property.

## 2. Connect and map

- **Sign in to the channel.** Santara AI shows that channel's own setup fields. Where the channel
  offers it, **Test connection** checks the details before anything is created. Then **Connect and
  continue**.
- **Map each room** to the matching room or listing on the channel, and choose which of your rate
  plans each channel rate feeds. A few channels read your rate plans directly instead — there you
  pick the rate plans the channel should receive.
- On some channels this step shows a **mapping screen of its own**. It looks different from the
  rest of Santara AI, and only the property you picked is visible in it. When you have finished, press **I'm done**.

A room whose rate plan does not price a guest count the channel accepts stays **linked but not
mapped**, with a note saying which. Santara AI does not guess on a live listing — adjust the rate
plan's guest count and map it again.

## 3. Import

Santara AI checks what is mapped, turns the channel on, then brings across the stays and reviews
the channel already has (and guest messages, on the channels that carry them). You can leave the
page — it keeps running. When it finishes, **Open this channel** goes to the connection's page.

If nothing is mapped yet, it says so: open the channel, map at least one room, and the import
starts from there.

## After connecting

The channel appears under **Settings → Channels → Connected**, with its mapped rooms and rates. From
there you can reopen its setup, and a channel that is connected but not live yet shows a note
saying so.

Rates, availability and restrictions then sync exactly as they do for Airbnb and Booking.com. See
[How channel connections work](/channels/) for what moves in each direction.

:::note[Guest messages on these channels]
Replying from Santara AI works on **Expedia**, as well as Airbnb and Booking.com. On the other
channels in the catalogue, answer guests in the channel's own inbox. Vrbo guest messages are not
supported.
:::

## Disconnecting

Disconnecting removes the channel and the reservations, messages and reviews it brought in. Your
property, rooms and rates in Santara AI stay exactly as they are. Reconnect any time: the stays the channel still has come back, plus anything upcoming. A stay that
starts and finishes while you are disconnected cannot be recovered.