# Ask Santara

> The in-product assistant — what it can read, what it can do, and what it will never do on your behalf.

Source: https://docs.santara.ai/help/assistant/

The assistant is on every screen, behind the button in the corner. It reads your workspace, so
questions about your actual business are fair:

- *Which rooms are empty next weekend?*
- *What did the Villa earn in July, net?*
- *Why isn't the Airbnb listing for Unit 3 live?*
- *Draft a reply to the guest asking about early check-in.*

## What it can see

Your workspace, through the same permissions you have. It cannot see more than you can: a cleaner
asking about revenue gets told they do not have access, not a number.

It has no view of other workspaces, ever. Which workspace it is answering about comes from your
session, not from anything you or it can type.

## What it can do

It is **read-only, with one exception**: it can draft a reply to a guest. It cannot send the
message, change a price, alter a booking, take a listing live, or move money.

The exception exists because drafting is the thing worth automating and sending is the thing worth
keeping human.

## Getting good answers

- **Name the thing.** "Villa Melati room 2" beats "the villa".
- **Give a period.** "Last month", "the next 30 days".
- **Ask why, not just what.** "Why is this listing not live" gets you the channel's actual reason.

## When it is wrong

It reads your data, so it is usually wrong for one of two reasons: the data is missing (a property
with no check-in time), or the question was ambiguous. Both are visible in the answer — it says
what it looked at.

If it is wrong about something that matters, [contact support](/help/support/) from the same
screen. The conversation goes with the message.

## Escalating to a person

Support in the product is a real channel to the Santara team, separate from the assistant. If you
escalate, the assistant conversation is carried over so you do not repeat yourself.