# FAQ

> The questions new users actually ask in the first week.

Source: https://docs.santara.ai/help/faq/

## Setup

**Does connecting Airbnb change anything on Airbnb?**
No. Importing reads your listings and creates matching properties and rooms here. Your Airbnb
calendar keeps running until you press **Go live**. See [Going live](/channels/going-live/).

**Can I try it without connecting a channel?**
Yes. [Create properties by hand](/setup/properties/) and use the calendar, messages, cleaning and
your booking site. Connect a channel later.

**I have three Airbnb accounts. Is that a problem?**
No. Connect each one; they appear as separate connections with their own listings.

**My villa has four bedrooms sold separately. How do I set it up?**
One property, four rooms. Map each Airbnb listing to its room during import.

**Can two people use the same login?**
Don't. Invite them properly — history, permissions and notifications all depend on knowing who did
what. See [Team and roles](/setup/team/).

## Day to day

**Will Santara message my guests automatically?**
No. It drafts; you send. There is no auto-reply mode.

**Will it change my prices automatically?**
Only if you assign a [pricing rule set](/money/pricing/) to a listing and leave *Publish prices
automatically* on. Prices you type by hand are never overwritten unless you explicitly allow it.

**A booking came in on Airbnb. Do I need to block it elsewhere?**
No. Once a listing is live, a booking on any channel closes those nights on every channel.

**How do I stop selling for a while?**
Close the dates in the [calendar](/daily/calendar/). Do not disconnect the channel — that removes
your imported history and does not stop the listing existing.

**Why is there no cleaning task for tomorrow yet?**
Turnovers are created the night before a checkout. If a checkout tomorrow has no task by this
evening, tell [support](/help/support/).

## Money

**Does Santara take a commission?**
No — on any channel, including your own booking site.

**What does "revenue" mean on these screens?**
Net payout: what the channel actually pays you. Gross and room revenue are stored separately and
labelled where shown. See [Reports](/money/reports/).

**Where does money from my booking site go?**
Straight to your own Stripe account. Santara never holds it.

**What happens if I delete a property mid-month?**
It stops being billed going forward. The charge already paid for the current month is not refunded.

## Access and privacy

**Can my cleaner see my revenue?**
No. Roles are built from named capabilities, and financial figures are their own data class. A
cleaner sees their jobs and the buildings they work on.

**Can I stop someone seeing door codes?**
Yes — access to door codes is separate from access to the property. See
[Team and roles](/setup/team/).

**Who can see the daily brief?**
Anyone in the workspace with access to the underlying screens. The brief's **share link** needs an
account; the **cluster message** does not, and contains only that cluster's jobs.

## The product

**Which languages?**
English, Bahasa Indonesia and Tiếng Việt — for the interface, the daily brief, and this
documentation.

**Is there a mobile app?**
Not yet — it is in build for iOS and Android together. See [On your phone](/setup/mobile/).

**Which channels are supported?**
Airbnb and Booking.com today, plus your own booking site. Others are on the roadmap — see
[Channels](/channels/).