# Glossary

> Every term Santara uses on screen, in one place.

Source: https://docs.santara.ai/help/glossary/

**ADR** — average daily rate. Revenue divided by the nights that sold.

**Capability** — a named permission such as `stay.read` or `pricing.write`. Roles are bundles of
capabilities; screens and API routes ask for the same ones. See [Team and roles](/setup/team/).

**Channel** — a place you sell: Airbnb, Booking.com, your own booking site.

**Cleaning cluster** — a group of properties one cleaner covers. Drives the board's grouping and
the per-cluster WhatsApp message in the daily brief.

**Connection** — one linked channel account. A workspace can have many, including several on the
same channel.

**Daily brief** — the day written out: risks, arrivals, cleaning, revenue. Generated for the
workspace in the workspace's language.

**Direct booking** — a booking through your own site. No commission.

**Go live** — the deliberate action that hands a listing's calendar control to Santara. See
[Going live](/channels/going-live/).

**Gross** — what the guest paid, including the channel's commission.

**Listing** — one thing on a channel, mapped one-to-one to a Santara room.

**Manual price** — a nightly rate you typed. Protected from the pricing engine unless you allow
overwriting.

**Mapping** — the link between a channel listing and a Santara room.

**Occupancy** — nights sold divided by nights available.

**Payout / net** — what the channel actually pays you. This is what Santara means by **revenue**.

**Property** — a building or address. Holds rooms.

**Rate plan** — a price for a room plus its rules: minimum stay, guests included, extra-guest
price, cancellation terms.

**RevPAN** — revenue per available night: revenue divided by every night you had to sell. The
number to judge pricing on.

**Room** — a bookable unit. What guests book, what channels map to, what is billed.

**Rule set** — a collection of pricing rules: seasons, day-of-week premiums, events. Shared across
listings.

**Stay** — a reservation. Also called a booking.

**Ticket** — a tracked issue: a complaint, a repair, a job. Internal; guests never see one.

**Turnover** — the clean between a checkout and the next arrival. Created automatically the night
before.

**Unit count** — how many identical units a room represents. A hard cap on availability.

**Upsell** — an extra night, a late checkout or an early arrival sold to a guest already staying.

**Workspace** — one portfolio: its properties, team, billing and booking site. Nothing is shared
between workspaces.