# The Santi app

> Santi at santi.santara.ai — talk or type on your phone, connect your Santara AI workspace, and approve every change twice.

Source: https://docs.santara.ai/help/santi-app/

**santi.santara.ai** is Santi's own app, made for your phone. It is the same Santi that sits beside
the bell in the dashboard ([Ask Santi](/help/assistant/)), with the same Santara AI account behind
it — but you can talk to it, it remembers what you tell it, and it can do more for you, always
after you approve.

It runs in the browser. On a phone you can add it to your home screen and open it like an app.

**Open Santi: [santi.santara.ai](https://santi.santara.ai)** · Meet Santi and the crew first:
[santara.ai/santi](https://www.santara.ai/santi/)

## Getting in

Santi is **invite-only** for now. Ask the Santara AI team for an invite — the link is tied to your
Santara AI email and lasts 14 days. Open it, then:

1. **Continue with Santara AI** — you sign in on Santara AI, so Santi never sees your password.
2. **Pick your workspace** and press **Allow**.
3. **Santi is ready.**

If you are already signed in to Santara AI in the same browser, Santi signs you in without asking.
You stay signed in for 60 days. From the menu, **Add a passkey (one-tap sign-in)** lets you come
back with Face ID or your fingerprint instead.

Before signing in you can try Santi on a made-up business, **Bali Villa Co** — ask anything. Nothing
you do in the demo touches a real account. Every picture on this page was taken in that demo.

### What the connection allows

The consent screen lists exactly what Santi gets: **see your business** (bookings, guests,
calendar, prices, messages, cleaning), **do work for you** — only after you confirm, twice, in the
app — and your name and email to sign you in. Anything your role in the workspace does not allow is
struck through and skipped.

Whatever you allow, **Santi can never**: change billing or your plan, change workspace settings,
connect or disconnect channels, or delete properties or rooms.

### Connecting from Santara AI instead

In the dashboard, **Settings → Channels** has a **Santi** card with **Connect Santi**. It runs the
same consent and brings you back to Santara AI.

### More than one workspace

Tap the workspace name at the top of the app → **Add a workspace**. Tap another workspace to switch,
or just say *"switch to Hanoi Lofts"*. Each workspace keeps its own conversation and memories.

### Disconnecting

In Santara AI: **Settings → Connected apps** (or the Santi card in **Settings → Channels**) →
**Disconnect**. Santi loses access to that workspace immediately. Your chats with Santi are kept in
Santi.

## Talking to Santi

Santi opens in **voice** mode: tap once and just speak. It keeps listening between answers, and you
can talk over it to interrupt. Switch to **Chat** to type instead.

When you open the app it shows **today** first — arrivals, guests waiting, cleans and urgent
tickets, read straight from Santara AI. If you have been away a few hours it adds **while you were
away**: new bookings, cancellations and guests left waiting. Tap a row and Santi takes it from
there; the chips under each answer suggest the next step.

![Asked who arrives this week, Santi answers in one line and lays the arrivals out as a table.](/screens/santi-arrivals.en.png)

## What Santi can do

It can read your bookings, guests, calendar, prices, inbox, reviews, cleaning, tickets, revenue and
channel health. It can also give you a room's Wi-Fi password or door code — but only when you ask
for it.

It can change, with your approval:

- **Calendar** — block and unblock dates; the change goes to every connected channel.
- **Prices and rules** — nightly rates, minimum stay, stop-sell.
- **Bookings** — add, change and cancel bookings made in Santara AI.
- **Guests** — reply to one guest or several at once, send an upsell offer, reply to a review.
- **Team** — create and update tickets, assign cleans, mark them done.
- **Expenses** — add one.

It never syncs or re-imports a channel — it sends you to **Full sync** in Santara AI for that.

Santi can also **remind you** of something (*"remind me Friday to check the pool"*) — reminders
arrive as notifications and need no approval.

### Approving a change

Every change shows a card with what will change, before and after.

1. **Yes** / **No** — or say *yes*.
2. **Confirm** / **Cancel** — or say *confirm*. Confirm wakes up a moment after Yes, so a double
   tap cannot approve by accident.

Bigger changes — cancelling a booking, moving a price by more than 30%, a message to several guests
— show **Needs a hold to confirm**: press and hold **Hold to confirm**. Voice does not work for
these.

A card expires after five minutes. For 30 seconds after blocking or unblocking dates, or moving a
ticket, **Undo** appears — and goes through Yes and Confirm again. Price changes cannot be undone;
ask Santi to change them back.

Everything Santi does runs with **your** permissions in that workspace.

### A real case: blocking dates for a family visit

This is the demo, start to finish, as it happened.

**1. The first request clashes with a booking.** *"Block Villa Ombak next Friday and Saturday for
a family visit."* Santi looks before it proposes anything: Lucas Martin has a direct booking on
those nights, so it says so, offers other dates or other villas, and changes nothing.

![Santi declines to block nights that are already booked, says who holds them, and offers options.](/screens/santi-refuses.en.png)

**2. A range that is free gets a card.** *"OK, block Villa Ombak 20 and 21 October instead."* The
steps above the answer show what Santi checked; the card shows the dates, the reason, and
**Open → Blocked**. After **Yes**, the buttons become **Confirm** and **Cancel** — only Confirm
blocks the nights, on every connected channel.

![The approval card after Yes: Block Villa Ombak, 20 to 21 October, Open to Blocked, Confirm or Cancel.](/screens/santi-approve.en.png)

**3. Changed your mind?** For 30 seconds **Undo** puts the nights back — through Yes and Confirm
again.

## Memory

Tell Santi something that stays true — *"Aiko is a VIP"*, *"no late checkout at Villa Ombak"* — and
it remembers. If it is sure it heard you right it says **Santi will remember**; otherwise it asks
**Remember this?** It never remembers passwords, codes or card numbers, and never learns from what a
guest wrote.

**Menu → What Santi remembers** lists everything, with **Forget** on each. You can also just say
*"forget…"*.

**Menu → Clear conversation** deletes this workspace's chat on every device; it cannot be undone.
Santi keeps the lasting facts you told it as memories first, and tells you which.

## Languages

English, Tiếng Việt and Bahasa Indonesia. Change it in **Menu → Language**. Write in another
language and Santi answers in that one; drafts to guests are always in the guest's language.

## Notifications

**Menu → Notifications** turns on alerts for new bookings, cancellations, guests waiting more than
two hours, and a summary at 7:00 each morning. On iPhone, add Santi to your home screen first.

## Limits

Santi has a daily limit per person — roughly 150 questions. When you reach it, Santi says so; it
resets the next day. Chats are kept for a year unless you clear them.

:::note
Santi on WhatsApp and Zalo is not available yet — for now the app is the way in.
:::