# Santara AI Documentation

> Santara AI is AI operations management software for short-term rentals: one workspace for your channels, your calendar, your guests, your team and your books.

Every page below is also available as raw markdown by adding `.md` to its URL. The whole manual in one file: https://docs.santara.ai/llms-full.txt

## Start here

- [What Santara AI does](https://docs.santara.ai/start/): One workspace for the channels you sell on, the calendar behind them, the people who clean, and the money at the end.
- [Quickstart](https://docs.santara.ai/start/quickstart/): From an empty workspace to live on your channels. Four steps, about half an hour, most of it waiting for a channel to answer.
- [How Santara is put together](https://docs.santara.ai/start/concepts/): Workspace, property, room, rate plan, listing, connection. Six words that explain every screen in the product.
- [Your first week](https://docs.santara.ai/start/first-week/): What to look at each morning, what to do once a week, and what you can safely leave alone.

## Connect your channels

- [How channel connections work](https://docs.santara.ai/channels/): What a connection is, what syncs in each direction, and the four states a listing passes through.
- [Connect Airbnb](https://docs.santara.ai/channels/airbnb/): Authorise the account, pick your listings, check what was read, then go live when you are ready.
- [Connect Booking.com](https://docs.santara.ai/channels/booking-com/): Add the connectivity provider in your extranet, enter your Hotel ID, map your rooms, and Santara activates the channel for you.
- [Going live](https://docs.santara.ai/channels/going-live/): Importing a listing does not hand over your calendar. This page is what changes when you press Go live, and what to check first.
- [Managing listings after setup](https://docs.santara.ai/channels/listings/): Import one more, unlink one, move a listing to a different room, and read what each connection is doing.
- [Channel troubleshooting](https://docs.santara.ai/channels/troubleshooting/): The dozen things that actually go wrong with a connection, and what fixes each one.

## Every day

- [Today and the daily brief](https://docs.santara.ai/daily/): The screen you open each morning — who is arriving, what needs a decision, and the brief written out for you and your team.
- [Messages](https://docs.santara.ai/daily/messages/): Every guest conversation from every channel, sorted by what actually needs you, with a draft reply when you want one.
- [Tasks — cleaning and maintenance](https://docs.santara.ai/daily/tasks/): Turnovers that create themselves, cleaners who only see their own work, and tickets for everything that broke.
- [Calendar](https://docs.santara.ai/daily/calendar/): Every night across every room, with prices, minimum stays and availability editable straight on the grid.
- [Bookings](https://docs.santara.ai/daily/bookings/): The reservation feed as it arrives, and everything behind one stay — the guest, the money, the history.
- [Reviews](https://docs.santara.ai/daily/reviews/): Guest reviews from every channel in one place, your replies published straight back, and the review you write about a guest.

## Money

- [Smart pricing](https://docs.santara.ai/money/pricing/): Rules that move your nightly rates by season, day of week, event and demand — with hard limits, and your manual prices left alone.
- [Upsells](https://docs.santara.ai/money/upsells/): Late checkouts, early arrivals and extra nights found in the calendar and offered before the guest thinks to ask.
- [Reports](https://docs.santara.ai/money/reports/): Revenue, occupancy, upsell capture and operational reliability — as owner-ready summaries and as CSV.
- [Accounting and owner statements](https://docs.santara.ai/money/accounting/): Costs against each property, management agreements, and a statement an owner can be sent without a spreadsheet.

## Set up once

- [Properties and rooms](https://docs.santara.ai/setup/properties/): Buildings, the rooms guests actually book, and the facts that make guest messages and your booking site specific rather than vague.
- [Your direct booking site](https://docs.santara.ai/setup/booking-site/): A commission-free booking website on your own subdomain, paid into your own Stripe account.
- [Team and roles](https://docs.santara.ai/setup/team/): Invite co-hosts, managers and cleaners, and give each of them exactly the part of the workspace they need.
- [Plans and billing](https://docs.santara.ai/setup/billing/): A 7-day trial, per-property pricing that gets cheaper as you add doors, and no commission on any booking.
- [Workspace settings](https://docs.santara.ai/setup/workspace/): Language, timezone, currency, notifications, message templates — the things you set once.
- [On your phone](https://docs.santara.ai/setup/mobile/): What the mobile app will do, what the web app already does on a phone, and how cleaners work today.

## Help

- [Ask Santara](https://docs.santara.ai/help/assistant/): The in-product assistant — what it can read, what it can do, and what it will never do on your behalf.
- [Using these docs with AI tools](https://docs.santara.ai/help/for-ai-tools/): Every page as clean markdown, plus llms.txt and llms-full.txt in all three languages.
- [FAQ](https://docs.santara.ai/help/faq/): The questions new users actually ask in the first week.
- [When something looks wrong](https://docs.santara.ai/help/troubleshooting/): A short diagnostic order for the whole product, and the specific fixes for the things that actually break.
- [Getting help](https://docs.santara.ai/help/support/): The assistant, human support, and what to include so the first reply is the useful one.
- [Glossary](https://docs.santara.ai/help/glossary/): Every term Santara uses on screen, in one place.