# Upsells

> Late checkouts, early arrivals and extra nights found in the calendar and offered before the guest thinks to ask.

Source: https://docs.santara.ai/money/upsells/

An upsell is a night or an hour you already have, sold to a guest who is already staying. Santara
finds them by reading the calendar, not by guessing at what a guest might want.

## What it looks for

Three rules cover most of the money:

| Opportunity | When it is offered | Typical uplift |
| --- | --- | --- |
| **Late checkout** | The room has no arrival on the checkout day | A share of the nightly rate |
| **Extra night** | Exactly one free night sits beside the stay | Near the full nightly rate |
| **Early arrival** | The room is free the night before, or was vacated early | A share of the nightly rate |

Each is calendar-driven and deterministic: if the night is genuinely free and the timing works, the
opportunity exists. If it does not, no offer is made — there is nothing to be optimistic about.

## Working the pipeline

The **Upsells** screen ranks open opportunities by value. For each one you see:

- **The facts behind it** — the reservation, the free nights, the rate it is priced from.
- **Why it was recommended** — the signals and the confidence behind the score.
- **Timing constraints** — operational windows, conflicts, and anything suppressing it (a clean
  scheduled that morning, a booking that arrived since).
- **A draft message** to the guest, ready to send from [Messages](/daily/messages/).

Accept it and it becomes an offer you send. Dismiss it and it stops being suggested.

## What happens when a guest says yes

You extend or adjust the stay in [Bookings](/daily/bookings/) or the
[calendar](/daily/calendar/). The nights close on every channel as usual, and the extra revenue
appears in [Reports](/money/reports/) under the stay it belongs to.

Santara does not silently modify a reservation on your behalf.

## Where else offers surface

- In the [daily brief](/daily/) — the highest-value opportunity for today's guests.
- In [Messages](/daily/messages/) — as a prompt in the thread where it is relevant.
- In [Reports](/money/reports/) — an upsell report ranking open, missed and accepted offers, and
  which offer types earn most per property.

## Nothing is sent automatically

Every offer is a draft. You send it. A guest who receives an automated offer for a night that was
booked five minutes ago writes a review about it, which is why this stays manual.