# Plans and billing

> A 7-day trial, per-property pricing that gets cheaper as you add doors, and no commission on any booking.

Source: https://docs.santara.ai/setup/billing/

**Settings → Billing**. The figures shown there are authoritative for your workspace — this page
explains the shape.

## The trial

Seven days free. **A card is required** and **nothing is charged today** — cancel any time before
day 8 and you are not billed. The card form is Stripe's; Santara never sees the number.

## How pricing works

You are billed **per active property, per month**. There is no base fee to buy before you start and
no plan to choose — the rate per property simply falls as you add more.

| Band | Includes | Each additional property |
| --- | --- | --- |
| **Operator** | 1 property in the base | ~$25 |
| **Portfolio** | 10 properties in the base | ~$18 |
| **Enterprise** | 40 properties in the base | ~$12 |

The bands are **continuous**: each band's base is exactly the previous band's price at that number
of doors, so nothing jumps when you cross a boundary — the eleventh property just costs less than
the tenth.

**No commission on any booking, on any channel** — including bookings from your
[direct booking site](/setup/booking-site/).

Above the Enterprise band, pricing is agreed directly. If you are on terms we agreed with you
rather than a published plan, the Billing screen says so and your invoice is the exact figure.

## What counts as an active property

A property that is set up and able to sell. Adding a property part-way through a month is
prorated by Stripe in the usual way.

**Deleting a property does not refund the month.** A charge already paid for the current month
stays on your billing history — that is stated on the delete confirmation.

## Managing payment

**Manage payment** opens Stripe's own portal, where you update the card and download invoices.
Invoices are Stripe's, and they are the document your accountant wants.

## If a payment fails

Stripe retries on its own schedule and you get a notification. If it keeps failing, features gate
progressively rather than the workspace vanishing — your data stays, and syncing is what stops
first. Fix the card and everything resumes.

## Grandfathered plans

If you signed up under an earlier price list, you keep it. A change of plan is something you do
deliberately, not something a price change does to you.

## Cancelling

Cancel from the Billing screen. Access continues to the end of the paid period. Your channel
listings are unaffected — cancelling Santara does not touch your Airbnb or Booking.com account, but
it does end the syncing that keeps their calendars aligned, so close or reconcile your calendars
before you go.