# Your first week

> What to look at each morning, what to do once a week, and what you can safely leave alone.

Source: https://docs.santara.ai/start/first-week/

Once you are live, the product settles into a rhythm. This is it.

## Every morning — five minutes

Open **Today**. The daily brief is written for the workspace at the time you set, and says, in order:

1. **What needs a decision** — a guest asking something, an unconfirmed arrival, a clean with
   nobody assigned.
2. **Arrivals, in-house and departures** for today.
3. **Cleaning** for the next three days, grouped by cluster, with a message you can paste
   straight into WhatsApp.
4. **Revenue so far** this month against last.

If a card says something needs you, tap it — it opens the exact screen. If nothing does, you are
done for the morning.

Then glance at **Messages**. Anything urgent is sorted to the top with a reason attached.

## Through the day

You do not need to sit in the product. Things that need you produce a
[notification](/setup/workspace/#notifications) in the bell menu — a new booking, a change, a
cancellation, a clean assigned or finished, a ticket opened or done.

## Once a week — twenty minutes

- **[Calendar](/daily/calendar/)** — scan the next 60 days. Look for gaps of one or two nights
  between bookings; those are what [pricing rules](/money/pricing/) and
  [upsells](/money/upsells/) are for.
- **[Upsells](/money/upsells/)** — accept or dismiss what has been found. Each one is a draft
  message you can send in a tap.
- **[Reviews](/daily/reviews/)** — reply to what came in. On Airbnb, both reviews only appear once
  you have each written one, so a guest review you have not returned is money left on the table.
- **[Reports](/money/reports/)** — where the month is against the last.

## Once a month

- **[Accounting](/money/accounting/)** — log the cleaning, maintenance and utility costs against
  each property, then close the period and issue owner statements.
- **[Pricing](/money/pricing/)** — look at the performance panel. RevPAN up and the engine settling
  down (fewer, smaller moves) is what good looks like.

## What you can leave alone

- **Turnover tasks.** They create themselves the night before each checkout.
- **Bookings, guests, messages, reviews.** They sync.
- **Published prices.** Once a rule set is assigned and auto-publish is on, rates go out on their
  own — including to the channels.
- **Availability.** A booking on any channel closes the night everywhere.

## When something looks wrong

Do these three in order before anything else:

1. **Settings → Channels** — is the connection still *Connected*, and when did it last sync?
2. Press **Refresh** on the connection. A channel that dropped a webhook catches up here.
3. Ask the [assistant](/help/assistant/) — it can read your workspace, so "why isn't the 14th
   showing as booked on Airbnb" is a fair question.

Still wrong: [Troubleshooting](/help/troubleshooting/), then
[contact support](/help/support/) from inside the product so the message arrives with your
workspace attached.