# Invited as a co-host or manager

> You run somebody else's properties day to day. What you can do, what stays with the owner, and the shortest path to being useful on day one.

Source: https://docs.santara.ai/start/invited-manager/

You have been added to a workspace as a **co-host**. In practice that means you run the operation
and the owner keeps the keys to the money and the configuration.

There is no separate "property manager" role and you do not need one — a co-host
[scoped to certain buildings](/setup/team/#scoping-to-buildings) *is* a property manager.

## Your first hour

1. **Accept the invitation** from the email, creating an account if you do not have one. Your
   login is yours and works across every workspace you are invited to.
2. **Set your own language and timezone** — [Your account](/setup/account/#language-and-timezone).
   These follow you, and they are separate from the workspace's.
3. **Read [How Santara AI is put together](/start/concepts/)**. Six words — workspace, property, room,
   rate plan, listing, connection — and every screen stops being mysterious.
4. **Open Today.** The daily brief is the job. Everything else is where you go when the brief sends
   you there.

Then follow [Your first week](/start/first-week/), which is the actual working rhythm.

## What you can do

Effectively the whole operation:

| Area | What you have |
| --- | --- |
| **Guests** | Read and reply to every conversation, send messages, reply to reviews |
| **Bookings** | Create, change and cancel stays; block and open calendar dates |
| **Cleaning** | The whole board — assign cleans, complete them, run the clusters |
| **Maintenance** | Open, assign and schedule tickets |
| **Access** | Read *and set* door codes, wifi and access notes |
| **Upsells** | See opportunities and send offers |
| **Money** | Read reports, payouts and the accounting ledger, and record costs |
| **Owners** | See owner statements |
| **Templates** | Write and edit the saved guest replies everyone uses |

## What stays with the owner

You will find these are read-only, and it is deliberate rather than an oversight:

| You can see | You cannot change | Why |
| --- | --- | --- |
| Rates and prices | Publish prices or edit rule sets | A pricing mistake sells real nights at the wrong price |
| Workspace settings | The brief hour, language, currency, tone | Those apply to *everyone* — changing them re-times the morning for the whole team |
| The team list | Invite people or change roles | Access is the owner's to grant |
| Channel connections | Connect, disconnect or go live | Handing a calendar to a channel is the owner's decision |
| Billing | The plan or the card | It is their money |

If you need one of these, ask the owner to do it or to move you to **host admin** — which gives you
everything, including billing. There is no half-step between the two, on purpose.

:::note[Scope may narrow this further]
If the owner scoped you to particular buildings, everything above applies **only to those
buildings**. You will not see the rest of their estate at all — not its calendar, not its revenue,
not its guests. A summary like *"3 buildings · 7 rooms"* on the team screen is what you have.
:::

## The five things worth doing in week one

1. **Fill in the stay information** for every building you run — wifi, door code, access notes,
   check-in times. Guest messages and the booking site both read from it, and half of all guest
   questions are answered by it. See
   [Stay information](/setup/properties/#stay-information-wifi-door-codes-access).
2. **Set up the cleaning clusters** so the daily brief writes one WhatsApp message per cleaner
   rather than one per property — [Cleaning clusters](/daily/tasks/#cleaning-clusters).
3. **Write the message templates** the owner keeps re-typing —
   [Message templates](/setup/message-templates/).
4. **Clear the review backlog.** On Airbnb neither review appears until both are written, so an
   unreturned guest review is money left on the table —
   [Reviews](/daily/reviews/).
5. **Work the upsell list once.** Late checkouts and single free nights beside a stay are the
   cheapest revenue in the business — [Upsells](/money/upsells/).

## Working with the owner

- **Notifications are addressed by who can act on them**, not by name. You will start receiving the
  ones your role is responsible for without anybody re-pointing anything at you.
- **The daily brief is written in the workspace's language**, not yours. If the team reads
  Indonesian and you work in English, that is the intended outcome — your interface stays English.
- **Everything you do is attributed to you** and stays attributed after you leave. That protects
  you as much as them.

## If a screen refuses you

That is your role, not a bug. Check first that you are in the right workspace — the account menu
says which one. Then ask the owner; only they can widen it. See
[Team and roles](/setup/team/).