Your account and security
The settings that belong to you rather than to a workspace — name, language, timezone, password — and what to do when you cannot get in.
Almost everything in Santara AI belongs to a workspace. Two things do not: your account and your security. They follow you between every workspace you belong to, and nobody else can change them — not even the owner of the workspace you work in.
Where it lives
Section titled “Where it lives”Open the account menu at the foot of the sidebar, then Personal account. It is deliberately not one of the Settings tabs: the tabs along the top of Settings are the workspace’s setup, and your password is not the workspace’s business.
Both blocks sit on the same page:
| Block | What it holds |
|---|---|
| Personal Settings | Your name, email, profile photo, language, timezone |
| Security Settings | Your password |
Language and timezone
Section titled “Language and timezone”- Language changes the interface for you. English, Bahasa Indonesia and Tiếng Việt.
- Timezone is your own display preference.
Neither of these changes anything for anyone else — and neither of them is what drives the daily brief. The brief follows the workspace language and the workspace timezone, so that one team gets one brief in one language at one hour. If your dates look wrong across the whole product, it is the workspace timezone you want, not this one. See Workspace settings.
A Vietnamese-speaking manager working in a workspace whose brief goes out in Indonesian is a supported, ordinary arrangement.
Your profile photo
Section titled “Your profile photo”PNG, JPG, WEBP or GIF, up to 5 MB. It appears in the team list, the account menu and against work you have done. Worth setting if more than two people use the workspace — a cleaning board where every avatar is a grey circle is harder to read than it sounds.
Do not confuse it with the workspace avatar, which is the logo shown in the sidebar and the workspace switcher. That one is the owner’s, on the Workspace tab.
Changing your password
Section titled “Changing your password”Security Settings → current password, new password, confirm.
- At least 12 characters. There are no character-class rules; length is what matters.
- Your current session stays signed in. Everything else does not — every other session on every other device is revoked the moment the password changes. That is the point: if somebody else has your session, changing your password ends it.
You do not need your old password to be “expired” and there is no forced rotation. Change it when you have a reason to.
If you forgot your password
Section titled “If you forgot your password”Use Forgot your password? on the sign-in screen.
- Enter your email. If an account exists you get a six-digit code — the screen says the same thing either way, so it cannot be used to find out who has an account.
- The code expires in 15 minutes, and five wrong attempts burn it. Ask for a new one.
- You can request a new code once a minute.
- Setting the new password signs out every device, including the one you are on, and clears any lockout. Sign in again with the new password.
If you are locked out
Section titled “If you are locked out”After ten failed sign-in attempts the account locks for fifteen minutes, and the screen says “Too many failed attempts. Please try again later.”
Three things worth knowing:
- Waiting works. The lock lifts on its own; nobody has to unlock it for you.
- Resetting your password clears it immediately — that is the fast path if you are locked out because you genuinely do not remember the password.
- The workspace owner cannot unlock you, because this is your account and not their workspace. Support can help if something is genuinely stuck.
Staying signed in
Section titled “Staying signed in”A session lasts 30 days and renews as you use the product, so day-to-day you are not asked to sign in again. You are signed out when:
- you sign out yourself,
- you change your password (every device except the one you changed it on),
- you reset your password (every device, including that one),
- an owner removes you from the workspace — which ends your access to that workspace immediately, everywhere, but does not touch your account.
If you are being signed out constantly, it is almost always the browser blocking cookies for the site, or two accounts signed in across two tabs. See When something looks wrong.
Verifying your email
Section titled “Verifying your email”New accounts confirm their email with a six-digit code before the first sign-in — the same 15-minute, five-attempt rules as the reset code. Until it is confirmed, signing in returns “Please verify your email before logging in.”
One login, several workspaces
Section titled “One login, several workspaces”You have one account and it can belong to any number of workspaces, with a different role in each. Someone can be the owner of their own workspace and a cleaner in somebody else’s, on the same login. Switch between them from the account menu.
Never share a login instead of inviting somebody properly. Every clean marked done, message sent and ticket closed is attributed to an account, and that attribution is what settles arguments later. See Team and roles.
For AI tools: this page as markdown · llms.txt · llms-full.txt