Your first week

Once you are live, the product settles into a rhythm. This is it.

Every morning — five minutes

Open Today. The daily brief is written for the workspace at the time you set, and says, in order:

1. What needs a decision — a guest asking something, an unconfirmed arrival, a clean with nobody assigned.
2. Arrivals, in-house and departures for today.
3. Cleaning for the next three days, grouped by cluster, with a message you can paste straight into WhatsApp.
4. Revenue so far this month against last.

If a card says something needs you, tap it — it opens the exact screen. If nothing does, you are done for the morning.

Then glance at Messages. Anything urgent is sorted to the top with a reason attached.

Through the day

You do not need to sit in the product. Things that need you produce a notification in the bell menu — a new booking, a change, a cancellation, a clean assigned or finished, a ticket opened or done.

Once a week — twenty minutes

• Calendar — scan the next 60 days. Look for gaps of one or two nights between bookings; those are what pricing rules and upsells are for.
• Upsells — accept or dismiss what has been found. Each one is a draft message you can send in a tap.
• Reviews — reply to what came in. On Airbnb, both reviews only appear once you have each written one, so a guest review you have not returned is money left on the table.
• Reports — where the month is against the last.

Once a month

• Accounting — log the cleaning, maintenance and utility costs against each property, then close the period and issue owner statements.
• Pricing — look at the performance panel. RevPAN up and the engine settling down (fewer, smaller moves) is what good looks like.

What you can leave alone

• Turnover tasks. They create themselves the night before each checkout.
• Bookings, guests, messages, reviews. They sync.
• Published prices. Once a rule set is assigned and auto-publish is on, rates go out on their own — including to the channels.
• Availability. A booking on any channel closes the night everywhere.

When something looks wrong

Do these three in order before anything else:

1. Settings → Channels — is the connection still Connected, and when did it last sync?
2. Press Refresh on the connection. A channel that dropped a webhook catches up here.
3. Ask the assistant — it can read your workspace, so “why isn’t the 14th showing as booked on Airbnb” is a fair question.

Still wrong: Troubleshooting, then contact support from inside the product so the message arrives with your workspace attached.