Your first week

Once you are live, the product settles into a rhythm. This is it.

Every morning — five minutes

Open Today (the same brief is in your inbox — at 06:00 unless you picked another hour). It says, in order:

1. The day at a glance — today’s arrivals, departures and turnovers.
2. The scorecard — revenue today, occupancy and average nightly rate, against the month so far.
3. What needs a decision — a guest asking something, a risky turnover, a clean with nobody assigned, a ticket left open.
4. Upsells worth offering — late checkouts, early check-ins and extra nights the calendar can take.
5. Cleaning for the next three days, grouped by cluster, with each cluster’s plan ready to share to Zalo or WhatsApp in one tap.
6. Tomorrow — one line on tomorrow’s arrivals, departures and turnovers.

If a card says something needs you, tap it — it opens the exact screen. If nothing does, you are done for the morning.

Then glance at Messages. Anything urgent is sorted to the top with a reason attached.

Through the day

You do not need to sit in the product. Things that need you produce a notification in the bell menu — a new booking, a change, a cancellation, a clean assigned or finished, a ticket opened or done.

Once a week — twenty minutes

• Calendar — scan the next 60 days. Look for gaps of one or two nights between bookings; those are what pricing rules and upsells are for.
• Upsells — accept or dismiss what has been found. Each one is a draft message you can send in a tap.
• Reviews — reply to what came in. On Airbnb, both reviews only appear once you have each written one, so a guest review you have not returned is money left on the table.
• Reports — where the month is against the last.

Once a month

• Accounting — log the cleaning, maintenance and utility costs against each property, then close the period and issue owner statements.
• Pricing — look at the performance panel. RevPAN up and the engine settling down (fewer, smaller moves) is what good looks like.

What you can leave alone

• Turnover tasks. They create themselves the night before each checkout.
• Bookings, guests, messages, reviews. They sync.
• Published prices. Once a rule set is assigned and auto-publish is on, rates go out on their own — including to the channels.
• Availability. A booking on any channel closes the night everywhere.

When something looks wrong

Do these three in order before anything else:

1. Settings → Channels — is the connection still Connected, and when did it last sync?
2. Press Refresh on the connection. A channel that dropped a webhook catches up here.
3. Ask the assistant — it can read your workspace, so “why isn’t the 14th showing as booked on Airbnb” is a fair question.

Still wrong: Troubleshooting, then contact support from inside the product so the message arrives with your workspace attached.