Workspace settings

Settings is one page with tabs, and every tab on it belongs to the workspace everyone shares. Your own account is deliberately not one of them — it lives behind the account menu at the foot of the sidebar, because that is where somebody looks for their own password. See Your account and security.

Tab	Scope
Workspace	Shared — name, language, timezone, currency
Booking Site	Shared — your direct booking site
Channels	Shared — channel connections
Message Templates	Shared — saved guest replies
Team	Shared — people and roles
Billing	Shared — plan and invoices

Workspace settings: the brief's time and language, timezone, currency and the rest.

Language

Santara AI’s interface is available in English, Bahasa Indonesia and Tiếng Việt.

• Your language setting changes the interface for you.
• The workspace’s language decides what language the daily brief is written in, and the default language for anything the workspace generates for a group.

These are separate on purpose: a Vietnamese-speaking manager can work in Vietnamese inside a workspace whose brief goes out in Indonesian to the cleaning team.

Timezone

The workspace timezone decides what “today” means — for arrivals, for cleaning, for the brief, and for every date on every report. Set it to where the properties are, not where you are.

Currency

The workspace currency is what figures are displayed in. Your booking site has its own currency setting for what guests see.

Operations preferences

The workspace tab carries the settings that change how the product behaves for everyone in it:

Setting	What it does
Daily brief time	When the brief is generated each day
Daily brief language	What language it is written in — separate from the interface language
Workspace timezone	What “today” means, everywhere
Display currency	The currency figures are shown in
Default message tone	The register the drafted guest replies start from
Minimum upsell value	Opportunities below this are not surfaced, so the pipeline stays worth reading
Open Daily Brief first	Start the app on the brief rather than the dashboard
Same-day arrival alerts	Email the team when a booking lands for a stay checking in today — on by default
Notification channel	Dashboard today; email and SMS are not wired up yet

Same-day arrival alerts

A booking made for today is the one that can go wrong: the room may not be cleaned in time. When a booking is created — or cancelled — for a stay checking in today (in the workspace timezone), an email goes out straight away, whether the booking came from a channel, your booking site or was entered by hand.

• Managers and co-hosts get Arriving today (or Cancelled today) with the stay, the guest’s contact details, the money and the cleaning window. If the clean will finish late, it says so and asks for a decision.
• The cleaner for that room gets Clean today (or Clean stood down) with the work order.
• The person who entered the booking is not emailed about their own booking.

Changed dates do not send an email; they appear in the bell. Only the workspace owner or an admin can turn the alerts off.

There is also the workspace’s name and avatar — the logo shown in the sidebar and the workspace switcher, which is what stops two workspaces looking identical at a glance.

Notifications

The bell in the header. Notifications are addressed by who can act on them rather than by name, which is why a manager added next month immediately receives the ones that were always meant for their role — nothing has to be re-pointed at them.

There are ten kinds: a booking created, changed or cancelled; a clean assigned to you or finished; a ticket opened, assigned to you or done; a channel connected, which names the channel, the property and how many rooms were mapped; and a guest request from the guest guidebook, which names the guest, the extra, its price and the room. Everything else the product knows lives on a screen rather than in the bell, on purpose — a notification list that reports things you cannot act on stops being read.

The first sync is quiet on purpose

Connecting a channel imports your booking history, sometimes a year of it. Those are not new bookings and you are not notified about them — only about what happens after you connect.

Message templates

Saved replies with placeholders that fill themselves in from the stay — guest name, check-in time, wifi password, door code, the amount due. Shared by the workspace, so an answer your team agreed on is the answer everyone sends.

Writing them, previewing against a real reservation, and the five you start with: Message templates.

Switching workspaces

The account menu lists every workspace you belong to. Each has its own properties, team, billing and booking site; nothing is shared between them.