Connect Airbnb

What you need

• The Airbnb account that owns the listings. A co-host who cannot see Account settings cannot authorise the connection.
• Popups allowed in your browser — the authorisation opens in a window. If it is blocked you will see “Your browser blocked the popup”; allow it and press Connect Airbnb again.

1. Start the connection

Settings → Channels → Connect Airbnb.

You are asked, optionally, which existing Santara properties this account’s listings belong to. If you have no properties yet, skip it — they get created from the listings.

Press Continue to Airbnb. Sign in on Airbnb’s own page and approve the connection there. The Santara tab shows Waiting for you to finish authorizing on Airbnb until you do.

If you close the window before approving, you will see Authorization wasn’t completed. Nothing was connected; press Try again.

2. Map your listings

Once Airbnb shares the account’s listings you get a table. For each listing:

• Untick anything you do not want in Santara.
• Choose where it goes under Import into:
  • New property — created from this listing — the usual choice for a whole-home listing.
  • An existing property — then pick which room, if that property has more than one. Use this when several Airbnb listings are bedrooms of the same villa.
• A listing already connected elsewhere is marked already connected and cannot be picked twice.

Press Set up listings. Santara then:

1. creates the properties and rooms,
2. maps each listing to its room,
3. reads the listing’s rates from Airbnb.

Nothing has gone live

The screen now says Set up — not live yet. Airbnb still controls these calendars. Read Going live before the next step.

3. Read what came back

The review screen lists what was read from Airbnb per listing:

• Nightly price, weekend price, guests included, extra-guest price, cleaning fee.
• Kept on Airbnb — settings Santara has no exact equivalent for. They still apply on Airbnb; they are shown so you know they exist.
• Worth checking on Airbnb — values that looked unusual. Santara flags rather than guesses.
• We could not read this listing’s price safely — the room keeps its own price and nothing was invented. Set a price on the room before going live.

Why the refusals

A mis-read price on a live listing is a real loss, so the importer refuses ambiguous data instead of guessing at it. If a listing’s price could not be read at all, its channel link is held back until a real price exists — the link restores itself once one does.

4. Go live

Go live on Airbnb hands calendar control to Santara. Availability starts syncing. Prices stay as they are on Airbnb until you change one here or a pricing rule publishes.

If a listing does not go live, the reason is shown as Airbnb gave it:

Message	What to do
Airbnb has not finished linking this listing yet	Wait a minute, press Go live again
The listing’s currency has not synced yet	Wait a few minutes and retry
This room is missing its channel setup	Remove the listing and import it again
Airbnb did not confirm it went live	Retry once; if it repeats, contact support

The other listings still go live. A partial result leaves the rest set up and retryable.

Several Airbnb accounts

Press Connect another account and repeat. Each account gets its own connection page with its own listings. Connecting an account that is already connected is refused — disconnect the existing one first.

Removing things

• Remove from Santara on one listing — removes that room’s imported reservations, messages, guests and reviews. Your Airbnb listing is untouched. You can import it again later.
• Disconnect the account — the same, for every listing on it, and syncing stops.

Guest messages and reviews

Once live, Airbnb conversations appear in Messages and replies you send there go back to Airbnb. Guest reviews appear in Reviews, and you can publish your review of a guest to Airbnb from there — see the warning on that page, it cannot be undone.