Rates and availability

Smart pricing decides the shape of the year. This is where you set a specific night by hand, and where the rules that are not prices — minimum stay, how many units are sellable — live.

Open it from a property: Properties → the property → Rates.

The grid

Rooms and their rate plans down the left, dates across the top. Click a cell to edit it, or shift-click another cell in the same row to edit the whole range between them — which is how you price a week without touching seven cells.

Field	What it means
Price	The nightly rate for that date on that rate plan. It publishes to your connected channels
Units	How many of that room are sellable that night. Capped at the room’s unit count — a higher number is rejected, and bookings reduce what remains
Minimum stay	Applies to both arrival and through-stay rules
Closed	Nobody can book that night, on any channel

Saving pushes a batched update to your channels. There is no separate publish step, and there is no draft state — what you save is what your channels are told.

Rate plans

A rate plan is a price for a room plus its rules: how many guests are included, what an extra guest costs, cancellation terms, and the restrictions above. A room can have more than one — a flexible rate and a cheaper non-refundable one.

Plans are mirrored with your connected channels. Edits here sync out; a plan created on the channel side appears here after a refresh rather than needing to be retyped.

Restriction fields on a plan apply to every day. Leave one blank to keep whatever the channel manager currently holds — a blank is “don’t manage this”, not “set it to zero”.

Booking.com needs its occupancies priced

If a rate plan has no price for a guest count Booking.com accepts, that room stays linked but not mapped — Santara will not guess a price on a live listing. Price the occupancy on the plan and map it again. See Connect Booking.com.

Full sync

Push 500 days of availability and rates for every room on the property, as two channel updates. Use it when you suspect a channel has drifted out of step — after an outage, or after editing on the channel side.

It is safe to run and it is not a repair for a mapping problem: if a listing points at the wrong room, a full sync sends the wrong data faster. Check the mapping first.

What overrides what

Working from the strongest:

1. Closed — nothing sells, whatever the price says.
2. The channel’s own accepted range — narrows your price; it never widens it.
3. Your floor and ceiling in pricing settings — automatic pricing never crosses them.
4. A price you typed here — protected from the pricing engine unless you have explicitly allowed it to overwrite manual prices.
5. The pricing rules — everything else.

An empty grid

“No rooms with editable rate plans yet” means the property has rooms but none of them has a rate plan to price. Add one from the room, then come back.