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Going live

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Importing a listing does not hand over your calendar. This page is what changes when you press Go live, and what to check first.

Read this before you press the button. It is the one page in these docs that describes an action you cannot quietly undo.

The promise

Section titled “The promise”

Importing a listing never takes control of its calendar. After an import, your listings are created, mapped and priced from the channel’s own data, and the channel keeps running exactly as it did. You can look at everything, change what is wrong, and leave it sitting there for a week.

Control moves at one moment, by one deliberate action: Go live.

The four states of a listing Not connected No channel account is linked automatic Linked — not mapped yet We can see the listing. Nothing syncs. automatic Mapped — awaiting activation It points at a room. Still nothing syncs. You press Go live Nothing crosses this line on its own Live Availability and rates out, bookings and messages in
The four states a listing passes through, with Go live as the gate before the last one.

What Go live changes

Section titled “What Go live changes”

From that moment, for the listings you took live:

  • The channel hands calendar control to Santara. Availability is now driven from here. A booking on any channel closes the night on every channel.
  • Rates are pushed from here. Prices stay exactly as they are on the channel until you change one in Santara or a pricing rule publishes.
  • Restrictions are pushed — minimum stay, closed-to-arrival, and the rest.
  • Bookings, guests, messages and reviews were already syncing in from the import; that does not change.

Check these five things first

Section titled “Check these five things first”
  1. Every room has a nightly price. A room with no price cannot sell, and going live with a zero price is the one mistake with a same-day cost. Santara blocks a zero-price channel link for exactly this reason, but check anyway.
  2. Occupancy is right. How many guests each room sleeps drives extra-guest pricing and what Booking.com will accept.
  3. The calendar looks like the channel’s calendar. Open Calendar and compare a month against the channel. Existing bookings should already be there.
  4. The right rooms are mapped to the right listings. A crossed mapping sends the wrong availability to the wrong listing, which is worse than no mapping.
  5. Your availability count. Availability is capped at the room’s unit count. If a room is one apartment, it sells one night at a time — if you have set a unit count of 3 by accident, you have just offered three.

Going live listing by listing

Section titled “Going live listing by listing”

You do not have to take everything live at once. Go live on one listing, watch it for a day, then do the rest. Listings that are not live stay set up and keep their mapping.

If it does not work

Section titled “If it does not work”

The failure is shown as the channel reported it. Common ones and their fixes are in Connect Airbnb. A partial result is normal: the listings that went live are live, the rest stay set up, and you can retry.

Pausing or backing out

Section titled “Pausing or backing out”
  • To stop selling nights, close the dates in the calendar. This is the right way to pause. Your data and history are kept.
  • To hand control back, remove the listing from Santara or disconnect the connection. Your channel listing and its calendar are unaffected, but the reservations, messages and reviews imported here are removed with it.

For AI tools: this page as markdown · llms.txt · llms-full.txt