How do I…?

The rest of this manual is organised by screen. This page is organised by job — what you actually came here to do. Find the line, follow the link.

If nothing here matches, search or ask the assistant — it can read your workspace, so it answers about your data rather than in general.

Getting started

I want to…	Do this
Set the whole thing up from scratch	Quickstart — four steps, about half an hour
Understand the words on every screen	How Santara AI is put together
Try it without connecting a channel	Create properties by hand
Know what changes when I connect Airbnb	Nothing, until you press Go live — Going live
Work out what to do each morning	Your first week
Restart the guided walkthrough	Finding things

Calendar and availability

I want to…	Do this
Block dates for maintenance or my own stay	Close the dates — Closing dates is how you pause
Stop selling a room for a season	Close the range in the calendar. Do not disconnect the channel
Open dates I closed by mistake	Same screen, reopen the range — Editing a range
Understand why a night shows as unavailable	Blocks that came from the channel
Sell two identical apartments as one listing	Set the room’s unit count — Availability and unit count
Set a minimum stay	It lives on the rate plan — Rate plans
Push everything to a channel again from scratch	Full sync

Prices

I want to…	Do this
Change the price of one night	Type it on the calendar — a typed price is protected
Change a price across a date range	The grid
Have prices move on their own	Assign a rule set
Stop the engine overwriting a price I typed	Protecting manual prices
Set a floor so I never sell too cheap	The listing’s numbers
See what a rule set would do before it goes out	Seeing before publishing
Find out whether pricing is actually working	Did it work?
Keep using PriceLabs	If you already use PriceLabs
Charge more for extra guests	It is on the rate plan — Rate plans

Bookings and guests

I want to…	Do this
Add a booking that came by phone or WhatsApp	Creating a booking by hand
Extend a stay because a guest asked	Cancellations and changes
Cancel a booking	Same place — and cancel on the channel too if it came from one
Find one stay fast when a guest phones	Press ⌘K and paste the confirmation code — Finding things
See everything about a repeat guest	What a guest record holds
Know whether a guest needs careful handling	The guest score
Understand which revenue number I am looking at	Money definitions

Guests, messages and reviews

I want to…	Do this
Reply to a guest	Replying — the AI drafts, you send
Stop repeating the same answer	Message templates
Send the wifi and door code automatically	Use the template variables — Variables
Turn a complaint into something tracked	Complaints become tickets
Reply to a review	Replying
Review a guest on Airbnb	Reviewing a guest (Airbnb) — it cannot be undone
Sell a late checkout or an extra night	Upsells

Cleaning and maintenance

I want to…	Do this
See what needs cleaning today	The cleaning board
Give a cleaner their jobs without an account	Share the cleaning cluster message on WhatsApp
Always assign the same person to a room	Default cleaner per room
Group properties one cleaner covers	Cleaning clusters
Log a broken air-conditioner	Open a ticket
Block the room while a repair happens	Scheduling puts it on the calendar
Check a clean was actually done	The cleaner marks it done, optionally with a photo — What a cleaner sees

Channels

I want to…	Do this
Connect Airbnb	Connect Airbnb
Connect Booking.com	Connect Booking.com
Connect a second Airbnb account	Add another account
Import a listing I skipped the first time	Import a listing you skipped
Move a listing onto a different room	Move a listing to a different room
Force a channel to re-read everything now	Refresh on the connection page
Take one listing off Santara AI	Remove one listing
Stop syncing entirely	Disconnect an account
Find out why a listing will not go live	If it does not work

Properties and rooms

I want to…	Do this
Add a property that is not on any channel	Creating one by hand
Split a villa into rooms sold separately	One property, several rooms — Property, then room
Set the wifi password once for a building	Stay information: wifi, door codes, access
Give one room a different door code	Set it on the room; the room wins over the building
Delete a property	Moving, duplicating and deleting — disconnect its listings first
Refresh photos and details from the channel	Syncing from the channel
Put a QR code in each room with the Wi-Fi and house info	Guest guidebook and QR stickers — then Printing
Let a guest see the door code without messaging it	How a guest confirms their booking
Stop a lost or photographed sticker from working	Replace its code
Recommend restaurants and sights near the property	Local places — AI can draft them

Direct bookings

I want to…	Do this
Publish a commission-free booking site	Your direct booking site
Take card payments myself	Connect Stripe — money goes to your own account
Approve a guest before their booking is confirmed	Booking requests
See who used the contact form	Enquiries
Write a page or a blog post for the site	Pages and blog posts

Money and reporting

I want to…	Do this
See how the month is going	The snapshot
Export figures for my accountant	The report library — CSVs from live data
Log cleaning, utilities and repair costs	The ledger
Send an owner their statement	Periods and statements
Understand RevPAN, ADR and occupancy	Occupancy, ADR, RevPAN
Reconcile Santara AI against an extranet	What revenue means here — ours is net payout

People and access

I want to…	Do this
Invite a co-host or manager	Team and roles
Give someone only two buildings	Scoping to buildings
Stop a cleaner seeing revenue	They already cannot — How access actually works
Hide door codes from someone	Door codes are their own data class — How access actually works
Remove someone who has left	Removing someone
Hand the business to a new manager	Invite them as a host admin, then remove yourself — see Team and roles

My account and the workspace

I want to…	Do this
Change my password	Your account and security
Get back in after too many failed sign-ins	Wait 15 minutes — If you are locked out
Change the interface language for me only	Your account and security
Change the language the daily brief is written in	That is a workspace setting — Language
Fix dates and “today” being wrong	Timezone
Turn off notifications I do not want	Notifications
Run two portfolios that never mix	Two workspaces — Switching workspaces

Billing

I want to…	Do this
See what I will be charged	Plans and billing
Understand what a “listing” costs	What you are billed for
Add a listing beyond what my plan covers	Adding a listing mid-month
Change plan	Choosing between Host and Operator
Update my card or download an invoice	Managing payment
Cancel	Cancelling

When something is wrong

I want to…	Do this
Look up an exact message I am seeing	What that message means
Work through a problem step by step	When something looks wrong
Fix a channel that has stopped syncing	Channel troubleshooting
Ask a person	Getting help
Export or delete my data	Your data and privacy