Messages here are quoted as the product writes them, so you can search this page for the sentence
in front of you. If yours is not here, work through
When something looks wrong or
Channel troubleshooting.
| Message | What it means | What to do |
|---|
| Invalid email or password. | Exactly that. It never says which of the two was wrong, on purpose | Try again, or use Forgot your password? |
| Too many failed attempts. Please try again later. | Ten failed sign-ins locked the account for 15 minutes | Wait it out, or reset your password — a reset clears the lock at once. See If you are locked out |
| Please verify your email before logging in. | The account exists but the six-digit code was never entered | Check your inbox, including spam. Ask for a new code if it expired |
| An account with this email already exists. | You registered before, perhaps for another workspace | Sign in instead — one login can belong to many workspaces |
| That code is not right. | Wrong reset or verification code | Re-read it. Five wrong tries burn the code |
| This code has expired. | Codes last 15 minutes | Request a new one — you can do that once a minute |
| Too many incorrect codes. | Five wrong attempts on one code | Request a new one |
| Your new password must be at least 12 characters. | Length is the only rule | Use a longer one |
| Please sign in again. | Your session ended — usually a password change elsewhere, or a browser clearing cookies | Sign in. If it repeats, see My session keeps expiring |
| Message | What it means | What to do |
|---|
| Your browser blocked the popup. Please allow popups and try again. | Airbnb authorises in a popup window | Allow popups for the site, then press Connect Airbnb again |
| Authorization wasn’t completed | You closed Airbnb’s window before approving. Nothing was connected | Press Try again |
| This Airbnb account is already connected. | The same Airbnb login is on another connection in this workspace | Disconnect the existing connection first, then reconnect. See Add another account |
| This account is already connected — taking you to it. | Same situation, resolved for you | Nothing. You land on the existing connection’s page |
| already connected (on a listing row) | That listing is mapped to a room somewhere already | Pick a different listing, or unlink the existing one |
| Could not load your Airbnb listings. | We reached Airbnb but got nothing back | Press Refresh on the connection. If it repeats, reconnect the account |
| Could not start the Airbnb connection. | The handshake failed before Airbnb was reached | Try again; if it persists, contact support |
| Could not start the import. | The listings were read but the import job did not begin | Try again. Nothing was half-created |
| Could not connect the Booking.com property. | The Hotel ID was rejected, or the extranet step is incomplete | Re-check the Hotel ID and that our provider is enabled in your extranet — Connect Booking.com |
| Message | What it means | What to do |
|---|
| Set up — not live yet | The normal, correct end of an import. Mapped and read; the channel still runs its calendar | Check prices and details, then Go live |
| We could not read this listing’s price safely, so the room keeps its own. Nothing was guessed. | The channel’s pricing was ambiguous. The importer refuses rather than invent a number | Set a price on the room before going live |
| Airbnb has not shared this listing’s pricing yet. | Airbnb has not handed the price over. Not an error | Nothing — it arrives on the next sync |
| We removed the channel link for now… It re-links automatically once the price is readable. | A zero or unreadable price would have been published to a live listing, so the link was held back | Give the room a real price. The link restores itself |
| Worth checking on Airbnb — these looked unusual and we did not want to guess: | Values that imported but looked odd | Open them on Airbnb and confirm. They still apply there |
| Kept on Airbnb | Settings we have no exact equivalent for | Nothing. They still work on Airbnb |
| Message | What it means | What to do |
|---|
| Airbnb has not finished linking this listing yet. Try again in a minute. | The channel’s own setup is still in flight | Wait a minute, press Go live again |
| The listing’s currency has not synced yet. Try again shortly. | Currency arrives separately and has not landed | Wait a few minutes, retry |
| This room is missing its channel setup. Re-import the listing. | The mapping is incomplete on our side | Remove that listing and import it again |
| Airbnb did not confirm it went live. | We asked; Airbnb did not answer yes | Retry once. If it repeats, contact support |
| Some listings are not live yet. They stay set up and you can try again. | A partial result. The rest did go live | Retry the ones that failed; nothing was lost |
| Rooms are mapped, but the channel is not active yet. | Booking.com has not activated the connection | Bookings, reviews and messages sync once activation succeeds |
| Message | What it means | What to do |
|---|
| …stayed linked but not mapped — its rate plan doesn’t price a guest count Booking.com accepts | The rate plan’s included-guest number does not match a occupancy Booking.com will take. We will not guess on a live listing | Open the room’s rate plan, set its guest count to match, map it again |
| …prices in one currency but this hotel bills in another. Mapping still works, but a price push will be refused until they match. | A currency mismatch between rate plan and hotel | Fix the rate plan’s currency before expecting prices to go out |
| Saved here, but Booking.com didn’t accept the rate mapping. | Our side is correct; theirs did not take it | Save again. If it keeps failing, reconnect the property |
| Saved here, but not sent to the channel yet — confirm this room’s capacity first. | A safety hold before writing to a live listing | Confirm the capacity, and check the unit count is right |
| Your calendar is written to the live listing immediately… | Not an error — a warning that confirming closes upcoming nights at the unit count shown | Check the unit count before confirming. One apartment is one unit |
| Could not change the linked property. | The re-link did not complete | Retry. Already-imported data stays where it is either way |
These are states, not errors. The same vocabulary is used on every channel.
| Status | Meaning |
|---|
| Not connected | No channel account linked yet |
| Not linked | We can see the listing; it points at no room |
| Linked — not mapped yet | Same, said on the Booking.com screens |
| Linked — rates not mapped | Mapped for availability, but its rate plan is not matched |
| Ready — not live | Mapped and priced; waiting for you to press Go live |
| Mapped — awaiting activation | It points at a room; the channel is not handing over yet |
| Live | Rates and availability out, bookings and messages in |
| Error | Something failed — the row says which: The rate import was blocked, Activation failed |
| Not synced yet | Connected, but no sync has completed |
Nothing moves from Ready to Live on its own. See Going live.
| Message | What it means | What to do |
|---|
| Your last payment didn’t go through. | Stripe could not charge the card | Update the card. Stripe retries on its own too |
| Your subscription isn’t active, so this workspace is read-only. | Nothing is deleted; you just cannot make changes | Sort billing and everything resumes — If a payment fails |
| Your card was declined, so nothing was charged and no listing was added. | The extra-listing purchase failed cleanly | Update the card, then add the listing again |
| This would add a listing beyond what your plan covers. | You are at your paid listing count | Use Add room, which shows the price, or free a listing up — Adding a listing mid-month |
| Start your free trial first: add your card on the Billing page. | An import would create listings and there is no card yet | Add a card. Nothing is charged that day |
| The price changed while this was open | The quote went stale while the dialog sat open | Confirm again to continue |
| Only the workspace owner can change the plan. | Co-hosts can read billing, not change it | Ask the owner |
| Your plan is on agreed pricing — talk to us and we’ll move it for you. | You are on negotiated terms, not a published plan | Contact support |
| That code isn’t recognised. / …has expired. / …has been fully used. | Promotion code problems, exactly as worded | Continue without it, or ask where you got it from |
| Your plan already carries a discount | Codes do not stack with an existing discount | Nothing — your price already includes it |
| Message | What it means | What to do |
|---|
| A screen says you do not have access | Your role does not hold the capability that screen needs | Check you are in the right workspace (account menu), then ask an owner — Team and roles |
| Workspace setup is read-only for your role. | Co-hosts and cleaners can see workspace settings, not change them | The owner changes them — Invited as a co-host or manager |
| Workspace setup is managed by the workspace owner. | Shown to cleaners on the settings page | Expected. Your own account settings still work |
| Unsupported team role. | An invitation named a role that cannot be invited | Only host admin, co-host and cleaner can be invited today |
| On screen | Why it is fine |
|---|
| An empty screen right after connecting | History imports run in the background and take a few minutes on a large account. Wait five minutes and refresh |
| No cleaning task for tomorrow | Turnovers are created the night before a checkout, for that date only |
| No notifications for a year of bookings | The first sync is quiet on purpose — imported history is not new bookings |
| Availability lower than you set | Availability is capped at the room’s unit count. One apartment is one unit |
| Revenue lower than the extranet’s | Ours is net payout; extranets usually show gross. Both are stored — Money definitions |
