Managing listings after setup

Import one more, unlink one, move a listing to a different room, and read what each connection is doing.

Everything below lives on Settings → Channels, or on a connection’s own page — open a connection to get the full list of its listings, each managed on its own.

The connection page

Each connected account has its own page showing:

Status and last sync time.
Listings on this connection, each with its state — linked, mapped, live — and the Santara room it points at.
Refresh, which re-reads everything from the channel now rather than waiting for the schedule.

Use Refresh first whenever something looks stale. It is safe, it is idempotent, and it fixes most “the channel and Santara disagree” reports on its own.

Import a listing you skipped

Open the connection, press Find listings on this account, and the listings not yet imported are listed. Pick where each goes, exactly as at first import. New listings you create on the channel later show up here too.

Add another account

Connect another account on the same channel. Common for managers holding listings under several Airbnb logins. Each connection is independent — its own listings, its own status, its own sync.

Move a listing to a different room

Remove the listing from Santara, then import it again into the room you want. There is no in-place re-point, on purpose: the reservations and messages that arrived belong to the room they arrived on, and silently moving them would rewrite history.

For Booking.com, the property a hotel is linked to can be changed in place — Change property. Future reservations and messages land on the new property; everything already imported stays where it is.

Remove one listing

Remove from Santara removes that room’s imported reservations, messages, guests and reviews. Your listing on the channel is not affected. You can import it again later; the history comes back with it on the next sync.

Disconnect an account

Disconnect stops syncing and removes everything imported from that account. The channel side is untouched. Reconnecting the same account later is allowed and normal.

Trying to connect an account that is already connected gives “This Airbnb account is already connected” — disconnect the existing connection first.

Deleting a property that is still connected

Santara refuses. Disconnect its listings first, so they are cleaned up on the channel side too — otherwise the channel keeps a mapping to a room that no longer exists here.

PriceLabs

If you already run PriceLabs, connect it under Settings → Channels → Connect PriceLabs and Santara’s own pricing engine stands aside for the listings PriceLabs manages.

You provide your PriceLabs account email and an API key (PriceLabs → account settings → API). The key is verified with PriceLabs, stored encrypted, and used only to confirm the account — Santara does not read prices from PriceLabs.

For AI tools: this page as markdown · llms.txt · llms-full.txt