Getting Started & Login

The Santara AI Mobile app brings the day-to-day side of Santara AI to your phone: check-ins, guest messaging, cleaning, and issue resolution.

1. Getting the app

• Android: the app is live on Google Play.
• iPhone: not released yet. Until it is, use the web app in your phone browser — see On your phone.

It is the same account, the same workspaces and the same permissions as the web app.

2. Logging into the System

On the sign-in screen:

• Sign in: Enter your email and password to reach your workspace.
• Show/Hide password: Tap the eye icon in the password field to check what you typed.

Login Screen

3. Forgot Password (Recovery)

If you cannot remember your password, tap Forgot password? below the password field. Enter your email and tap Send reset code: a six-digit code arrives by email and works for 15 minutes. Enter it with your new password.

4. Registering or Joining a Team

• Starting your own workspace: tap Create account on the sign-in screen. You confirm your email with a code before you can sign in.
• Invited to someone’s team: open the invitation link they sent you (by email, WhatsApp or Zalo). It opens a join page in your browser: set a password — or enter your existing one — and you are in. A link that came by message also asks for a 6-digit code sent to your email. Then sign in to the app with that same email and password. See Getting in.

Account Verification

5. Handling Security States

If a sign-in fails, the app tells you why:

• Invalid email or password. The email or password does not match.
• Please verify your email before signing in. Check your inbox for the verification code first.
• Account locked due to too many failed attempts. Try again in 15 minutes. Wait, or reset your password.
• This account has been deleted or is waiting to be deleted. See Deleting your account.

6. Why You See Fewer Tabs

The tab bar has up to five tabs — Today, Tasks, Calendar, Messages and More — and each one appears only if your role is allowed to use it:

Tab	Shown when your role can…
Today	Always shown
Tasks	See assigned cleans
Calendar	Read the calendar
Messages	Read guest messages
More	Always shown — opens the menu

So a cleaner sees only Today, Tasks and More: no calendar, no guest inbox. That is the role working as intended, not a missing feature. Inside Tasks, the Default cleaners tab and Skip cleaning task are also for managers only. Roles are set by the workspace owner — see Team and roles.

7. Feature Overview (Onboarding)

When you successfully log in for the first time, you will be guided through the core features of Santara AI:

The Daily Brief

A summary of everything that needs attention today.

Task Management

Track and coordinate daily tasks.

Multi-channel Inbox

All messages from Airbnb, Booking, and direct channels in one place.

Unified Calendar

An intuitive mobile calendar to track room status.

Analytics and Reports

Control business performance anytime, anywhere.

Multi-Workspace

Easily switch and manage everything comprehensively.

8. Deleting Your Account

Open More → Personal account → Personal settings, and scroll to Delete account. Type your email to confirm, then tap Delete my account.

• You are signed out on every device straight away. Your name, email, phone, photo and password are deleted within 30 days.
• Bookings and invoices stay with the workspace, without your details.
• If you are the only owner of a workspace other people use, make someone else an owner first.
• Changed your mind? Email support@santara.ai before the date shown.

You can also ask for deletion on the web at santara.ai/delete-account/.