Plans and billing
A 7-day trial, per-property pricing that gets cheaper as you add doors, and no commission on any booking.
Settings → Billing. The figures shown there are authoritative for your workspace — this page explains the shape.
The trial
Section titled “The trial”Seven days free. A card is required and nothing is charged today — cancel any time before day 8 and you are not billed. The card form is Stripe’s; Santara never sees the number.
How pricing works
Section titled “How pricing works”You are billed per active property, per month. There is no base fee to buy before you start and no plan to choose — the rate per property simply falls as you add more.
| Band | Includes | Each additional property |
|---|---|---|
| Operator | 1 property in the base | ~$25 |
| Portfolio | 10 properties in the base | ~$18 |
| Enterprise | 40 properties in the base | ~$12 |
The bands are continuous: each band’s base is exactly the previous band’s price at that number of doors, so nothing jumps when you cross a boundary — the eleventh property just costs less than the tenth.
No commission on any booking, on any channel — including bookings from your direct booking site.
Above the Enterprise band, pricing is agreed directly. If you are on terms we agreed with you rather than a published plan, the Billing screen says so and your invoice is the exact figure.
What counts as an active property
Section titled “What counts as an active property”A property that is set up and able to sell. Adding a property part-way through a month is prorated by Stripe in the usual way.
Deleting a property does not refund the month. A charge already paid for the current month stays on your billing history — that is stated on the delete confirmation.
Managing payment
Section titled “Managing payment”Manage payment opens Stripe’s own portal, where you update the card and download invoices. Invoices are Stripe’s, and they are the document your accountant wants.
If a payment fails
Section titled “If a payment fails”Stripe retries on its own schedule and you get a notification. If it keeps failing, features gate progressively rather than the workspace vanishing — your data stays, and syncing is what stops first. Fix the card and everything resumes.
Grandfathered plans
Section titled “Grandfathered plans”If you signed up under an earlier price list, you keep it. A change of plan is something you do deliberately, not something a price change does to you.
Cancelling
Section titled “Cancelling”Cancel from the Billing screen. Access continues to the end of the paid period. Your channel listings are unaffected — cancelling Santara does not touch your Airbnb or Booking.com account, but it does end the syncing that keeps their calendars aligned, so close or reconcile your calendars before you go.
For AI tools: this page as markdown · llms.txt · llms-full.txt