Bookings

Bookings is the feed: every reservation across every channel, newest first, with the room, the dates, the channel and the value.

The reservation feed — every stay from every channel, newest first.

Opening a stay

Click any reservation for its full record:

• The guest — name, contact, and their history with you if they have stayed before.
• The dates and room, with the nights drawn against the calendar.
• The money — what the guest paid, what the channel keeps, and what you are actually paid. These three are stored as separate figures on purpose; a single “total” that sometimes means gross and sometimes payout is how a year of reporting goes wrong.
• The channel and its reference, for looking the same booking up in an extranet.
• The history — every change to the stay since it arrived.
• The thread — a link straight to the conversation.

Creating a booking by hand

For direct bookings taken over the phone, owner stays, or anything that did not come from a channel: create a reservation here or from the calendar by selecting the nights.

A manual reservation closes those nights on every connected channel, exactly like one that arrived from Airbnb.

Manual stays carry less context

A booking entered by hand has no channel calendar behind it, so gap detection and upsell timing for that stay are only as current as the last edit. It is a fine way to block nights; it is a weaker input to the automatic parts of the product.

Cancellations and changes

A cancellation on a channel arrives here within a minute, reopens the nights, and produces a notification. A date change does the same. You do not need to touch the calendar afterwards.

Guests

A guest is a person, not a booking. Open a guest to see every stay they have had with you, their messages, their reviews, and a score summarising how they have been to host. Repeat guests are recognised across channels where the channel gives us enough to match on.

Use it before replying to a complaint from someone on their fourth stay — the answer is usually different. See Guests for the score, the attention ordering and the trends.

Money definitions

Word	Means
Gross	What the guest paid, including the channel’s commission
Room revenue	The accommodation portion, excluding fees
Payout / net	What the channel pays you. This is what Santara AI means by revenue

Every figure on screen is labelled with which one it is. See Reports.