Bookings

Bookings is the feed: every reservation across every channel, newest first, with the room, the dates, the channel and the value.

The reservation feed — every stay from every channel, newest first.

Opening a stay

Click any reservation for its full record:

• The guest — name, contact, and their history with you if they have stayed before.
• The dates and room, with the nights drawn against the calendar.
• The money — what the guest paid, what the channel keeps, and what you are actually paid. These three are stored as separate figures on purpose; a single “total” that sometimes means gross and sometimes payout is how a year of reporting goes wrong.
• The channel and its reference, for looking the same booking up in an extranet.
• The history — every change to the stay since it arrived.
• The thread — a link straight to the conversation.

Creating a booking by hand

For direct bookings taken over the phone, owner stays, or anything that did not come from a channel: create a reservation here or from the calendar by selecting the nights.

A manual reservation closes those nights on every connected channel, exactly like one that arrived from Airbnb.

Manual stays carry less context

A booking entered by hand has no channel calendar behind it, so gap detection and upsell timing for that stay are only as current as the last edit. It is a fine way to block nights; it is a weaker input to the automatic parts of the product.

Cancellations and changes

A cancellation on a channel arrives here within a minute, reopens the nights, and produces a notification. A date change does the same. You do not need to touch the calendar afterwards.

Guests

A guest is a person, not a booking. Open a guest to see every stay they have had with you, their messages, their reviews, and a score summarising how they have been to host. Repeat guests are recognised across channels where the channel gives us enough to match on.

Use it before replying to a complaint from someone on their fourth stay — the answer is usually different.

Money definitions

Word	Means
Gross	What the guest paid, including the channel’s commission
Room revenue	The accommodation portion, excluding fees
Payout / net	What the channel pays you. This is what Santara means by revenue

Every figure on screen is labelled with which one it is. See Reports.