How channel connections work

Santara connects to the channels you sell on through a certified channel manager. Once a listing is live, four things flow:

Direction	What moves
Out to the channel	Availability, nightly rates, minimum stay, restrictions
In from the channel	Reservations, cancellations, guests, messages, reviews
In, once, at import	Listing details — title, photos, amenities, capacity, existing rates
Out, on demand	Your reply to a guest message; your reply to a review

Anything else stays where it is. Santara does not edit your listing’s description, and it never changes a price on a channel that you did not either type or ask a pricing rule to work out.

Availability and rates go out to the channel; bookings, guests, messages and reviews come back. Listing details arrive once, at import.

Supported channels

Channel	How it connects	Status
Airbnb	You authorise Santara on Airbnb, then pick listings	Available
Booking.com	You add a connectivity provider in the extranet, then enter your Hotel ID	Available
Your booking site	Built into Santara, no connection needed	Available
VRBO	Via the same channel manager	On the roadmap — it appears in Settings → Channels as a greyed card until it ships
PriceLabs	Read-only detection: if you run PriceLabs, Santara’s own pricing engine stands aside	Available

Settings → Channels before anything is connected. Each channel is linked on its own and carries its own status and last-sync time.

Connections and accounts

A connection is one channel account. You can connect:

• several Airbnb accounts to one workspace — a common case for managers who hold listings under different host logins;
• several Booking.com properties, one per Hotel ID.

Each connection has its own page under Settings → Channels showing its listings, when it last synced, and every action available for it. Nothing in Santara assumes there is only one of anything.

The four states of a listing

This vocabulary is used identically on every screen:

The four states a listing passes through, with Go live as the gate before the last one.

1. Not connected — no channel account is linked.
2. Linked — not mapped yet — Santara can see the listing on the channel, but it does not point at any room here. Nothing syncs.
3. Mapped — awaiting activation — it points at a room. Still nothing syncs; the channel has not handed over.
4. Live — availability and rates go out, bookings and messages come in.

The gap between 3 and 4 is deliberate and it is yours to close. See Going live.

Sync timing

• New bookings, cancellations and messages arrive within seconds to a minute, pushed by the channel.
• Availability and rate changes you make are pushed as you save them, usually visible on the channel within a minute.
• A full re-read of a connection happens when you press Refresh on it, and on a schedule.

If a channel has an outage, changes queue and drain when it recovers. You do not need to repeat them.

What disconnecting does

Disconnecting a connection stops syncing and removes the reservations, guests, messages and reviews that came from it. Nothing on the channel is affected — your listing, its calendar and its bookings are untouched there. You can reconnect the same account later and import again.

Removing a single listing (Remove from Santara) does the same for that one room.

Caution

Disconnecting is not the way to pause. If you want the channel to stop taking bookings for a while, close the dates in the calendar instead — that keeps your data and your history.