Quickstart

From an empty workspace to live on your channels. Four steps, about half an hour, most of it waiting for a channel to answer.

This is the short path. Every step has a page of its own if you want the detail.

Before you start

You need admin access to the Airbnb account or Booking.com extranet you want to connect. A co-host invitation is not enough for Airbnb — the connection is authorised by the account that owns the listings.
Have your bank/tax details to hand only if you plan to take direct bookings. Channel bookings need nothing from you.
Do it on a laptop. The setup screens work on a phone, but the listing mapping table does not enjoy it.

1. Create your workspace

Sign up, confirm your email, and you land on Today with a Get set up checklist at the top. The checklist is the same three steps below and it tracks your progress — you can leave and come back.

Set your language and timezone now, under Settings → Personal. The timezone decides what “today” means for arrivals, cleaning and the daily brief, so getting it right first saves confusion later.

2. Connect a channel

Settings → Channels.

Airbnb — press Connect Airbnb, authorise on Airbnb’s own page, and come back. Santara reads the listings the account shares with it. Full walkthrough: Connect Airbnb.
Booking.com — you first add our connectivity provider in your extranet, then enter your Hotel ID here. Full walkthrough: Connect Booking.com.

Not on either? You can create properties by hand and still use the calendar, messages, cleaning and your booking site.

3. Import your listings

After authorising, you get a list of the listings on the account. Untick anything you do not want. For each one, choose whether it becomes a new property or a room inside a property you already have — a villa with three bedrooms sold separately is one property with three rooms.

Press Set up listings. Santara creates the properties and rooms, maps each listing, and reads the rates from the channel.

4. Check the details, then go live

Open Properties and look at each imported room:

Nightly price — a room with no price cannot sell.
How many guests it sleeps — channels do not always share this, and it drives extra-guest pricing and the booking site.
Photos, wifi, door code, address — used by guest messages and your booking site.

Then go back to Settings → Channels and press Go live. That is the moment Santara takes over the calendar. Read Going live first — it is one page and it explains exactly what changes.

What happens next

Within a few minutes:

You’ll see	Where
Existing and future reservations	Bookings and Calendar
Past guest conversations	Messages
Reviews guests left you	Reviews
A turnover task for tonight’s checkouts	Tasks
Your first daily brief	Today

History imports can take a few minutes on a large account. If a screen looks empty, give it five minutes and refresh before assuming something is wrong.

Then, when you have time

Set up pricing rules so your rates move by season and lead time.
Invite your team — cleaners see only their jobs.
Publish a direct booking site and stop paying commission on repeat guests.

For AI tools: this page as markdown · llms.txt · llms-full.txt