FAQ
The questions new users actually ask in the first week.
Does connecting Airbnb change anything on Airbnb? No. Importing reads your listings and creates matching properties and rooms here. Your Airbnb calendar keeps running until you press Go live. See Going live.
Can I try it without connecting a channel? Yes. Create properties by hand and use the calendar, messages, cleaning and your booking site. Connect a channel later.
I have three Airbnb accounts. Is that a problem? No. Connect each one; they appear as separate connections with their own listings.
My villa has four bedrooms sold separately. How do I set it up? One property, four rooms. Map each Airbnb listing to its room during import.
Can two people use the same login? Don’t. Invite them properly — history, permissions and notifications all depend on knowing who did what. See Team and roles.
Day to day
Section titled “Day to day”Will Santara message my guests automatically? No. It drafts; you send. There is no auto-reply mode.
Will it change my prices automatically? Only if you assign a pricing rule set to a listing and leave Publish prices automatically on. Prices you type by hand are never overwritten unless you explicitly allow it.
A booking came in on Airbnb. Do I need to block it elsewhere? No. Once a listing is live, a booking on any channel closes those nights on every channel.
How do I stop selling for a while? Close the dates in the calendar. Do not disconnect the channel — that removes your imported history and does not stop the listing existing.
Why is there no cleaning task for tomorrow yet? Turnovers are created the night before a checkout. If a checkout tomorrow has no task by this evening, tell support.
Does Santara take a commission? No — on any channel, including your own booking site.
What does “revenue” mean on these screens? Net payout: what the channel actually pays you. Gross and room revenue are stored separately and labelled where shown. See Reports.
Where does money from my booking site go? Straight to your own Stripe account. Santara never holds it.
What happens if I delete a property mid-month? It stops being billed going forward. The charge already paid for the current month is not refunded.
Access and privacy
Section titled “Access and privacy”Can my cleaner see my revenue? No. Roles are built from named capabilities, and financial figures are their own data class. A cleaner sees their jobs and the buildings they work on.
Can I stop someone seeing door codes? Yes — access to door codes is separate from access to the property. See Team and roles.
Who can see the daily brief? Anyone in the workspace with access to the underlying screens. The brief’s share link needs an account; the cluster message does not, and contains only that cluster’s jobs.
The product
Section titled “The product”Which languages? English, Bahasa Indonesia and Tiếng Việt — for the interface, the daily brief, and this documentation.
Is there a mobile app? Not yet — it is in build for iOS and Android together. See On your phone.
Which channels are supported? Airbnb and Booking.com today, plus your own booking site. Others are on the roadmap — see Channels.
For AI tools: this page as markdown · llms.txt · llms-full.txt