Invited as a cleaner

Somebody who runs holiday rentals added you to their workspace. The rest of this manual is written for them. This page is written for you, and it is short on purpose — you have been given a small, deliberate part of the product, not a cut-down version of the owner’s one.

Getting in

The owner sends you an invitation link — by email, or straight to you on WhatsApp or Zalo. Open it on the phone or laptop you will actually use. It opens a single page titled Join followed by the owner’s workspace name, and everything happens there:

1. The link came by email. Set a password of at least 12 characters and press Join …. You are in — there is no separate sign-up and no code.
2. The link came by message. Type your email and choose a password. We email you a 6-digit code; enter it on the same page to finish joining.
3. You already have a Santara AI account (perhaps you clean for two different owners). Enter your existing password and you join. The same login works everywhere; the account menu lets you switch between the workspaces you belong to.

A link works once and lasts a week. If the page says the invitation has expired, ask the owner for a new link.

Your login belongs to you, not to the owner. If you stop working for them they remove your access to their workspace, and your account carries on.

Do not share a login

If two people sign in as you, the record of who did which clean stops meaning anything — and that record is what protects you when there is an argument about whether a room was done.

What you will see

Not much, and that is correct:

Screen	What it is
Today	Your day: the jobs you have, in the order they happen
Tasks	Every clean assigned to you, on the day it is due
Bookings	Enough about the stays in your buildings to know when a room frees up
Settings	Only your own — your name, language, timezone and password

You will not see the owner’s revenue, their prices, their guest conversations, their other buildings, or the rest of their estate. That is not a setting somebody forgot to switch on: your role is built from a named list of permissions, and those are not on it.

Doing a job

Open Tasks. Each card is one clean and tells you:

• Which room, and which building it is in, with the address.
• Whether it is a check-out clean or a prep before an arrival.
• The access notes for that building — how to get in, where things are kept.
• When it needs to be finished by, driven by the next guest’s arrival.

When the room is done, press Mark done. You can attach a photo — do it. It settles questions later without anybody having to take anybody’s word.

If something is broken, do not just mention it in passing: raise a ticket from the job. That puts it somewhere the owner will actually see it and can schedule a repair.

Door codes and addresses

You are given the access details for the buildings you work on and nothing else. If a job is missing its door code or its access notes, the owner has not filled them in — ask them, and point them at stay information.

Treat those details the way you would a key. They are the guest’s security, not just the owner’s.

If you would rather not use the app at all

You do not have to. Ask the owner to send you the cleaning cluster message instead — the product writes one WhatsApp message per group of properties, listing that group’s jobs and nothing else about their business. Many cleaning teams work entirely this way. See Cleaning clusters.

On your phone

The Santara AI app for Android is on Google Play — sign in with the same email and password. You will see three tabs: Today, Tasks and More. In Tasks you press Mark done and add up to 10 photos per job. See Tasks & Maintenance.

The iPhone app is not released yet. On an iPhone, use the website in the phone browser: Today and Tasks hold up well on a small screen. See On your phone.

When something is wrong

• A job you expected is not there — cleans are created the night before a checkout, so tomorrow’s job may not exist yet this morning. If it is still missing by the evening, tell the owner.
• You cannot open a screen — that is your role, working as intended. If you genuinely need it, the owner can change it; you cannot.
• You cannot sign in — after ten wrong passwords the account locks for fifteen minutes. Wait, or use Forgot your password?. See Your account and security.