Connect PriceTravel

How to connect PriceTravel to Santara AI. The setup inside Santara AI is the same for every channel (Connect another channel); this page covers what is specific to PriceTravel.

Before you start

• You need your own contract with PriceTravel, with the property’s details and photos already in its extranet. Santara AI connects a property that is signed up; it cannot create one on PriceTravel for you.
• A property with at least one room in Santara AI.
• No other channel manager or iCal link on the property in PriceTravel — two systems updating one calendar overwrite each other.

1. Switch the connection on in PriceTravel

PriceTravel has to allow the connection first. Channex is Santara AI’s connectivity partner — it is the name PriceTravel knows us by.

1. Ask PriceTravel support to connect your property to Channex.
2. Note the Hotel ID PriceTravel gives you.

2. Connect in Santara AI

1. Open Settings → Channels → Add a channel, find PriceTravel, and press Connect.
2. Pick the property it is for.
3. Fill in the fields below, then press Test connection.
4. When the test passes, press Connect and continue.

Field	What to enter
Hotel ID	Your PriceTravel Hotel ID.

If Test connection fails, check the ID, then ask PriceTravel support to confirm the property is connected to Channex.

3. Map rooms and rates

• Multi-occupancy — one price per guest count. If you only have one price for the room, map that same rate to every guest count.

Map every room and rate PriceTravel shows. One left unmapped gets no updates, and PriceTravel keeps selling it on its old availability.

4. Import and go live

Santara AI checks what is mapped, turns the channel on and brings across the stays PriceTravel already has. From then on, rates, availability and restrictions sync from Santara AI — see Going live.

Good to know

• Answer PriceTravel guests in PriceTravel’s own inbox — guest messages from PriceTravel do not come into Santara AI.

More fixes: Channel troubleshooting.