Connect Klook

How to connect Klook to Santara AI. The setup inside Santara AI is the same for every channel (Connect another channel); this page covers what is specific to Klook.

Before you start

• A property with at least one room in Santara AI.
• No other channel manager or iCal link on the property in Klook — two systems updating one calendar overwrite each other.

1. Switch the connection on in Klook

Klook has to allow the connection first. Channex is Santara AI’s connectivity partner — it is the name Klook knows us by.

1. Email Klook support to request the Channex connection.
2. Klook replies with your Hotel ID.

2. Connect in Santara AI

1. Open Settings → Channels → Add a channel, find Klook, and press Connect.
2. Pick the property it is for.
3. Fill in the fields below, then press Test connection.
4. When the test passes, press Connect and continue.

Field	What to enter
Hotel ID	The Klook Hotel ID from their reply.

If Test connection fails, check the ID, then ask Klook support to confirm the property is connected to Channex.

3. Map rooms and rates

• Map each of the channel’s rooms to your room, and each of its rates to one of your rate plans.

Map every room and rate Klook shows. One left unmapped gets no updates, and Klook keeps selling it on its old availability.

4. Import and go live

Santara AI checks what is mapped, turns the channel on and brings across the stays Klook already has. From then on, rates, availability and restrictions sync from Santara AI — see Going live.

Good to know

• Answer Klook guests in Klook’s own inbox — guest messages from Klook do not come into Santara AI.

More fixes: Channel troubleshooting.