Connect Getaroom

How to connect Getaroom to Santara AI. The setup inside Santara AI is the same for every channel (Connect another channel); this page covers what is specific to Getaroom.

Before you start

• A property with at least one room in Santara AI.
• No other channel manager or iCal link on the property in Getaroom — two systems updating one calendar overwrite each other.

1. Switch the connection on in Getaroom

Getaroom has to allow the connection first. Channex is Santara AI’s connectivity partner — it is the name Getaroom knows us by.

1. Email propertyactivation@getaroom.com asking for a connection with Channex, with your Hotel ID.
2. Getaroom replies with the Hotel ID to use.

2. Connect in Santara AI

1. Open Settings → Channels → Add a channel, find Getaroom, and press Connect.
2. Pick the property it is for.
3. Fill in the fields below, then press Test connection.
4. When the test passes, press Connect and continue.

Field	What to enter
Hotel ID	The Hotel ID Getaroom confirmed.

If Test connection fails, check the ID, then ask Getaroom support to confirm the property is connected to Channex.

3. Map rooms and rates

• Map each of the channel’s rooms to your room, and each of its rates to one of your rate plans.
• Then tell Getaroom the mapping is done.

Map every room and rate Getaroom shows. One left unmapped gets no updates, and Getaroom keeps selling it on its old availability.

4. Import and go live

Santara AI checks what is mapped, turns the channel on and brings across the stays Getaroom already has. From then on, rates, availability and restrictions sync from Santara AI — see Going live.

Good to know

• Getaroom sends a test booking and cancellation to check the connection. After that, the property goes live.
• Answer Getaroom guests in Getaroom’s own inbox — guest messages from Getaroom do not come into Santara AI.

More fixes: Channel troubleshooting.