Connect MG Bedbank

How to connect MG Bedbank to Santara AI. The setup inside Santara AI is the same for every channel (Connect another channel); this page covers what is specific to MG Bedbank.

Before you start

• A property with at least one room in Santara AI.
• No other channel manager or iCal link on the property in MG Bedbank — two systems updating one calendar overwrite each other.

1. Switch the connection on in MG Bedbank

MG Bedbank has to allow the connection first. Channex is Santara AI’s connectivity partner — it is the name MG Bedbank knows us by.

1. Open the channel manager section in MG and choose Channex.

Can’t find it? Email MG support to request the connection.

2. Connect in Santara AI

1. Open Settings → Channels → Add a channel, find MG Bedbank, and press Connect.
2. Pick the property it is for.
3. Fill in the fields below, then press Test connection.
4. When the test passes, press Connect and continue.

Field	What to enter
Hotel ID	Your MG Bedbank Hotel ID.
Tax setting	Whether booking totals include taxes.

If Test connection fails, check the ID, then ask MG Bedbank support to confirm the property is connected to Channex.

3. Map rooms and rates

• Usually Multi-occupancy — one price per guest count. If you only have one price for the room, map that same rate to every guest count.

Map every room and rate MG Bedbank shows. One left unmapped gets no updates, and MG Bedbank keeps selling it on its old availability.

4. Import and go live

Santara AI checks what is mapped, turns the channel on and brings across the stays MG Bedbank already has. From then on, rates, availability and restrictions sync from Santara AI — see Going live.

Good to know

• Answer MG Bedbank guests in MG Bedbank’s own inbox — guest messages from MG Bedbank do not come into Santara AI.

More fixes: Channel troubleshooting.