Connect Trip.com (Ctrip)

How to connect Trip.com (Ctrip) to Santara AI. The setup inside Santara AI is the same for every channel (Connect another channel); this page covers what is specific to Trip.com (Ctrip).

Before you start

• A property with at least one room in Santara AI.
• No other channel manager or iCal link on the property in Trip.com (Ctrip) — two systems updating one calendar overwrite each other.

1. Switch the connection on in Trip.com (Ctrip)

Trip.com (Ctrip) has to allow the connection first. Channex is Santara AI’s connectivity partner — it is the name Trip.com (Ctrip) knows us by.

1. Sign in to Trip.com eBooking.
2. Open Rates & Availability → Connectivity Settings.
3. Search Channex, choose it, press Continue, then Connect.

If those options are missing from your account, email Trip.com at lodgingsupport@trip.com.

2. Connect in Santara AI

1. Open Settings → Channels → Add a channel, find Trip.com (Ctrip), and press Connect.
2. Pick the property it is for.
3. Fill in the fields below, then press Test connection.
4. When the test passes, press Connect and continue.

Step 2 in Santara AI: the Trip.com (Ctrip) setup fields, then Test connection.

Field	What to enter
Hotel Code	Your Trip.com hotel code.
Send Property Notification	Optional. Tick it and a Property Email field appears — that address gets an email for every new booking.
Tax Setting For Bookings	Inclusive or Exclusive — whether booking totals include taxes.

If Test connection fails, check the ID, then ask Trip.com (Ctrip) support to confirm the property is connected to Channex.

3. Map rooms and rates

• Usually Multi-occupancy — one price per guest count. If you only have one price for the room, map that same rate to every guest count.

Map every room and rate Trip.com (Ctrip) shows. One left unmapped gets no updates, and Trip.com (Ctrip) keeps selling it on its old availability.

4. Import and go live

Santara AI checks what is mapped, turns the channel on and brings across the stays Trip.com (Ctrip) already has. From then on, rates, availability and restrictions sync from Santara AI — see Going live.

Good to know

• Upcoming bookings are imported — but only the ones Trip.com already handed to a channel manager. Some may arrive without full guest details, and Trip.com gives no way to tell which are missing. Check the extranet for stays made before you connected.
• Answer Trip.com (Ctrip) guests in Trip.com (Ctrip)‘s own inbox — guest messages from Trip.com (Ctrip) do not come into Santara AI.

More fixes: Channel troubleshooting.