Connect Check24

How to connect Check24 to Santara AI. The setup inside Santara AI is the same for every channel (Connect another channel); this page covers what is specific to Check24.

Before you start

• You need your own contract with Check24, with the property’s details and photos already in its extranet. Santara AI connects a property that is signed up; it cannot create one on Check24 for you.
• A property with at least one room in Santara AI.
• No other channel manager or iCal link on the property in Check24 — two systems updating one calendar overwrite each other.

1. Switch the connection on in Check24

Check24 has to allow the connection first. Channex is Santara AI’s connectivity partner — it is the name Check24 knows us by.

1. Send Check24 a support request to connect your property to Channex.
2. Note your Check24 Hotel ID.

2. Connect in Santara AI

1. Open Settings → Channels → Add a channel, find Check24, and press Connect.
2. Pick the property it is for.
3. Fill in the fields below, then press Test connection.
4. When the test passes, press Connect and continue.

Field	What to enter
Hotel ID	Your Check24 Hotel ID.

If Test connection fails, check the ID, then ask Check24 support to confirm the property is connected to Channex.

3. Map rooms and rates

• Multi-occupancy — one price per guest count. If you only have one price for the room, map that same rate to every guest count.

Map every room and rate Check24 shows. One left unmapped gets no updates, and Check24 keeps selling it on its old availability.

4. Import and go live

Santara AI checks what is mapped, turns the channel on and brings across the stays Check24 already has. From then on, rates, availability and restrictions sync from Santara AI — see Going live.

Good to know

• Answer Check24 guests in Check24’s own inbox — guest messages from Check24 do not come into Santara AI.

More fixes: Channel troubleshooting.