Connect Yatra

How to connect Yatra to Santara AI. The setup inside Santara AI is the same for every channel (Connect another channel); this page covers what is specific to Yatra.

Before you start

• You need your own contract with Yatra, with the property’s details and photos already in its extranet. Santara AI connects a property that is signed up; it cannot create one on Yatra for you.
• A property with at least one room in Santara AI.
• No other channel manager or iCal link on the property in Yatra — two systems updating one calendar overwrite each other.

1. Switch the connection on in Yatra

Yatra has to allow the connection first. Channex is Santara AI’s connectivity partner — it is the name Yatra knows us by.

1. Ask Yatra support to connect your property to Channex.
2. Note the Hotel ID Yatra gives you.

2. Connect in Santara AI

1. Open Settings → Channels → Add a channel, find Yatra, and press Connect.
2. Pick the property it is for.
3. Fill in the fields below, then press Test connection.
4. When the test passes, press Connect and continue.

Field	What to enter
Hotel ID	Your Yatra Hotel ID.

If Test connection fails, check the ID, then ask Yatra support to confirm the property is connected to Channex.

3. Map rooms and rates

• Per room — one price for the room, whoever stays. Map your full-occupancy rate.

Map every room and rate Yatra shows. One left unmapped gets no updates, and Yatra keeps selling it on its old availability.

4. Import and go live

Santara AI checks what is mapped, turns the channel on and brings across the stays Yatra already has. From then on, rates, availability and restrictions sync from Santara AI — see Going live.

Good to know

• Answer Yatra guests in Yatra’s own inbox — guest messages from Yatra do not come into Santara AI.

More fixes: Channel troubleshooting.