Connect Traveloka
Connect Channex in the Traveloka extranet, use the letter-code property ID it gives you, and map the RETAIL rate per guest count.
How to connect Traveloka to Santara AI. The setup inside Santara AI is the same for every channel (Connect another channel); this page covers what is specific to Traveloka.
Before you start
Section titled “Before you start”- A property with at least one room in Santara AI.
- No other channel manager or iCal link on the property in Traveloka — two systems updating one calendar overwrite each other.
1. Switch the connection on in Traveloka
Section titled “1. Switch the connection on in Traveloka”Traveloka has to allow the connection first. Channex is Santara AI’s connectivity partner — it is the name Traveloka knows us by.
- In the Traveloka extranet, open the channel manager section and choose Channex.
- Note the property ID Traveloka gives for the connection. It is made of letters, like
LsBxFfgUQcuf— not the number you see elsewhere in the extranet.
Or ask Traveloka’s support team to connect it for you.
2. Connect in Santara AI
Section titled “2. Connect in Santara AI”- Open Settings → Channels → Add a channel, find Traveloka, and press Connect.
- Pick the property it is for.
- Fill in the fields below, then press Test connection.
- When the test passes, press Connect and continue.
| Field | What to enter |
|---|---|
| Hotel ID | The letter-code property ID Traveloka gave you for the connection. |
If Test connection fails, check the ID, then ask Traveloka support to confirm the property is connected to Channex.
3. Map rooms and rates
Section titled “3. Map rooms and rates”- Multi-occupancy — one price per guest count. If you only have one price for the room, map that same rate to every guest count.
- Each room has one rate to map: RETAIL. Every other Traveloka rate is derived from it.
Map every room and rate Traveloka shows. One left unmapped gets no updates, and Traveloka keeps selling it on its old availability.
4. Import and go live
Section titled “4. Import and go live”Santara AI checks what is mapped, turns the channel on and brings across the stays Traveloka already has. From then on, rates, availability and restrictions sync from Santara AI — see Going live.
Good to know
Section titled “Good to know”- Booking amounts can arrive with or without tax and commission. To match Traveloka’s hotel voucher, ask your Traveloka representative to change that setting in their extranet.
- Answer Traveloka guests in Traveloka’s own inbox — guest messages from Traveloka do not come into Santara AI.
More fixes: Channel troubleshooting.
For AI tools: this page as markdown · llms.txt · llms-full.txt