Connect Hopper

Hotels only: sign an agreement with Hopper, connect it, map your best available rate, and pick net or gross pricing.

How to connect Hopper to Santara AI. The setup inside Santara AI is the same for every channel (Connect another channel); this page covers what is specific to Hopper.

Before you start

Hotels and resorts only. Hopper does not sell apartments, villas or other vacation rentals — those cannot use this connection.
Sign an agreement with Hopper first — hotelpartners@hopper.com or hotelpartners.hopper.com. Nothing sells until they have contacted you and the agreement is signed.
Hopper pays every booking by virtual card; commission is set in your contract.
A property with at least one room in Santara AI.

1. Connect in Santara AI

Open Settings → Channels → Add a channel, find Hopper, and press Connect.
Pick the property it is for.
Fill in the fields below, then press Test connection.
When the test passes, press Connect and continue.

Step 2 in Santara AI: the Hopper setup fields, then Test connection.

Field	What to enter
Send Property Notification	Optional. Tick it and a Property Email field appears — that address gets an email for every new booking.
Max Stay Type	Arrival or Through — how maximum stays apply.

2. Map rooms and rates

Map your best available rate. Cancellation policy is set in your Hopper contract, not by Santara AI.

Map every room and rate Hopper shows. One left unmapped gets no updates, and Hopper keeps selling it on its old availability.

3. Import and go live

Santara AI checks what is mapped, turns the channel on and brings across the stays Hopper already has. From then on, rates, availability and restrictions sync from Santara AI — see Going live.

Good to know

Answer Hopper guests in Hopper’s own inbox — guest messages from Hopper do not come into Santara AI.

More fixes: Channel troubleshooting.

For AI tools: this page as markdown · llms.txt · llms-full.txt