Connect Vrbo

How to connect Vrbo to Santara AI. The setup inside Santara AI is the same for every channel (Connect another channel); this page covers what is specific to Vrbo.

Before you start

• The Vrbo account must not be API-connected to other software. If a previous PMS or channel manager was connected, ask Vrbo support: “Please disconnect my account from my current channel manager, I will control the extranet manually.” Connect only after they confirm.
• Remove every iCal link on your Vrbo listings (from Airbnb or another system). iCal keeps overwriting what Santara AI sends.
• Have the account owner’s phone nearby — Vrbo may send an SMS code.
• A property with at least one room in Santara AI.

1. Connect in Santara AI

1. Open Settings → Channels → Add a channel, find VRBO, and press Connect.
2. Pick the property it is for.
3. Enter your Vrbo username and password.
4. Press Authenticate — not Test connection.
5. If Vrbo sends an SMS code to the account owner, enter it.
6. Press Test connection. Your Vrbo listings appear on the mapping screen.

Field	What to enter
Username	Your Vrbo username.
Password	Your Vrbo password.

2. Map rooms and rates

• Vrbo maps listing by listing: pick a room and rate for each listing you want connected.

Map every room and rate Vrbo shows. One left unmapped gets no updates, and Vrbo keeps selling it on its old availability.

3. Import and go live

Santara AI checks what is mapped, turns the channel on and brings across the stays Vrbo already has. From then on, rates, availability and restrictions sync from Santara AI — see Going live.

Changing your Vrbo password disconnects it

If the Vrbo account’s password changes, the connection drops. Reconnect with the new password.

Good to know

• Rates, availability, restrictions and bookings (new, changed, cancelled) sync.
• Currencies: USD, CAD, EUR, AUD, NZD, JPY, SGD, BRL, MXN, GBP.
• Guest messages and reviews are not supported on Vrbo.

More fixes: Channel troubleshooting.